Customer Experience Concierge (E-Commerce)

Customer Experience Concierge (E-Commerce)

Join TalentPop App as a Customer Experience & Sales Specialist (E-Commerce)! At TalentPop App, we partner with fast‑growing e‑commerce brands to deliver customer experiences that not only delight — but also drive sales, retention, and loyalty. As a Customer Experience & Sales Specialist, you will be at the forefront of every customer interaction, helping shoppers find the right products, complete their purchases, and enjoy a seamless online experience that reflects the brand’s values.

If you’re passionate about sales, e‑commerce, and building strong customer relationships through exceptional service, this role is for you!

What You’ll Do

• Engage with customers via chat, email, SMS, or phone to assist with inquiries about products, orders, and returns — focusing on providing personalized, sales‑driven support.
• Identify opportunities for upselling, cross‑selling, product bundling, and subscription recovery to maximize customer value and brand loyalty.
• Assist with abandoned cart recovery, winbacks, and other proactive outreach efforts to convert leads and retain customers.
• Manage order‑related concerns such as tracking, exchanges, and cancellations, ensuring a smooth resolution and potential sale recovery.
• Represent the brand voice, ensuring every interaction reflects warmth, professionalism, and trust.
• Document interactions accurately, analyze customer feedback, and share insights to help improve sales and support strategies.

What We’re Looking For

Technical Requirements

Perks & Benefits

When applying, please include the application code BCS — it helps us review your application faster!

Ready to deliver exceptional customer experiences while driving sales for leading e‑commerce brands? Apply now to become a Customer Experience & Sales Specialist at TalentPop App!

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

IT Services and IT Consulting

Johannesburg, Gauteng, South Africa ($960.00‑$1,130.00)

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