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Restaurant Manager (Cape Town)

Sun InternationalCape Town, ZA

30+ days ago

Job description

Job title : Restaurant Manager (Cape Town)

Job Location : Western Cape, Cape Town

Deadline : October 23, 2025

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Job Purpose

Responsible for the effective day-to-day management of the restaurant outlet (including food and beverage service) and the management of the team with specific regard to achieving profitability, maximising operational efficiencies and productivities; maintaining the restaurant product and standards of operation; maximising customer satisfaction; controlling operating equipment and stock, and developing a competent team.

Key Performance Areas

Business Plan Implementation

Develop outlet objectives and deliverables in line with Unit F&B strategy

Facilitate the communication and implementation of F&B deliverables for the outlet

Conduct risk analyses i.t.o impact on short term profit margins

Provide clear delegation of authority and accountability for deliverables

Manage and allocate people and operational resources

Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit

Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

Shift Management

Put in place staff scheduling and duty allocations to ensure maximum coverage

Handle shift briefings / handovers / shift reports

Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.

Manage staff appearance and floor appearance / functioning of equipment and systems for the outlet

Provides feedback and reports back to management on the performance and challenges within the restaurant

Manage the control of stock and operating equipment as per SOP for the outlet

Cash-ups at the end of the shift

Completes shift reports

Restaurant Product Enhancement

Monitor service offering / products and pricing within restaurants

Make recommendations of improvements to the product and service offering

Compile and co-ordinate the food and beverage promotional calendar for the outlet

Monitor customer service standards in the outlet and identify any areas of concern

Conduct maintenance walkabouts for front of house and back of house areas

Monitor health, safety, hygiene and environmental elements in the outlet

Monitor the use and storage of OE

Monitor stock control and OE control processes

Investigate variances / discrepancies and take necessary action to correct

F&B Standards & Governance

Monitor F&B standards and processes

Align practices with new legislative compliance around health, hygiene, safety and the environment

Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.

Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance

Encourage a waste management culture and ensure all staff are trained.

Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these

People Management

Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures

Manage productivities and payroll costs for the outlet

Identification of employee training needs

Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet

Manage employee relations within the department

Staff communication and motivation

Performance contracting, reviews and development

Provides resources and removes obstacles to performance

Recruit and resource for talent for positions within the department

Onboarding of new staff members

Budget management

Participate in the preparation of budget forecasts & controls for the outlet

Consolidate Capex requirements for specific outlets

Guide and consolidate the completion of Cost of Sales reports including :

Theoretical COS per outlet for food & beverage respectively.

Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.

Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.

Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.

Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance reports to manage underperforming outlets in relation to COS

Contribute to month-end financial commentary for the outlet

Customer Relationship Management

Ensures that guests are treated with courtesy and respect at all times

Interact with guests and provide professional service standards and solutions

Handle any escalated complaints, disputes and suggestions as required

Engage with customers and provide a customer experience within the outlet / on the floor that will support brand loyalty ensuring SI as the brand of choice

Be present on the floor during service / promotions or functions

Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)

Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective

Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property

Requirements

Education

3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level Membership with South African Chef’s Association and other relevant culinary accreditation

Experience

5-6 years in the food and beverage industry of which at least 2 years’ experience in a supervisory role within the food and beverage environment

Work conditions and special requirements

Ability to work shifts that meet operational requirements

Physically able to move operating equipment

Have an open attitude to perform similar functions in alternative outlets due to operational requirements.

Skills

Business Plan Implementation

Shift Management

Restaurant Product Enhancement

F&B Standards & Governance

People Management

Budget Management

Customer Relationship Management

Hospitality / Hotel / Restaurant jobs

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