Team Leader, Stansure

Overview

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. To ensure the efficient management of outstanding claims and driving the reduction there of. To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk management principles.

Responsibilities

To oversee the management of the Call Centre based claims area nationally, and to ensure that the key deliverables such as cost containment and customer service levels are met. To ensure the efficient management of outstanding claims and driving the reduction thereof. To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk management principles.

Qualifications

Type of Qualification : First Degree

Field of Study : Certificate in Short Term Insurance or an equivalent FAIS accredited NQF Level 5 qualification

Experience Required

• Minimum of 3 years’ experience in short term insurance.
• Minimum of two years relevant Short term insurance claims experience in a management capacity / leadership role.
• Minimum of two years management / leadership of an Insurance call centre
• Broad and sound insurance background on Personal lines Insurance cover and claims.

Behavioural Competencies

Technical Competencies

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