Team Leader, Stansure

Business Segment : Insurance & Asset Management

Location : ZA, GP, Roodepoort, 4 Ellis Street

To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. To ensure the efficient management of outstanding claims and driving the reduction there of. To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk management principles.

Qualifications

Type of Qualification : First Degree

Field of Study : Certificate in Short Term Insurance or an equivalent FAIS accredited NQF Level 5 qualification

Experience Required

• Minimum of 3 years’ experience in short term insurance.
• Minimum of two years relevant Short term insurance claims experience in a management capacity / leadership role.
• Minimum of two years management / leadership of an Insurance call centre
• Broad and sound insurance background on Personal lines Insurance cover and claims.

Additional Information

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