Client Success Manager

Get AI-powered advice on this job and more exclusive features.

Heir Digital is a paid advertising agency that specializes in growing eCommerce brands . We work with leading fashion, skincare, and lifestyle companies to scale their revenue through Meta and Google Ads, combining data-driven strategy with world-class creative execution and client experience.

We’re looking for a Client Success Manager who understands eCommerce marketing and can build long-term trust with clients. You’ll be the bridge between our clients and our internal team — ensuring smooth onboarding, clear communication, consistent reporting, and an exceptional client experience.

What You’ll Be Doing

• Client Onboarding : Manage the onboarding process, collect assets, set expectations, and ensure a seamless handover to the media and creative teams.
• Client Communication : Act as the main point of contact, keeping clients updated on campaign progress, results, and next steps.
• Client Reporting : Prepare weekly and monthly performance reports with key insights and data summaries.
• Team Coordination : Work closely with media buyers, strategists, and creatives to ensure deliverables are on track and aligned with client goals.
• Client Calls : Lead regular performance calls to review results and maintain alignment.
• Retention & Relationship Management : Proactively manage relationships to keep clients happy, engaged, and confident in our partnership.
• Progress Tracking : Monitor campaign milestones, identify growth opportunities, and communicate updates clearly to both clients and the team.

Requirements

Why Join Heir Digital

To Apply

Send your CV and a short note about why you’d be a great fit to , using the subject line :

Client Success Manager – Heir Digital

City of Cape Town, Western Cape, South Africa

#J-18808-Ljbffr