Luxury Retail Manager ( Atelier and Stores) – Sandton

Our client a luxury leader in African Clothing Design is seeking to employ a retail manager to join their ever growing team.

Please read the complete JD

We seek a dynamic and experienced Retail Manager to lead our team .The ideal candidate will have a proven track record in retail management, strong leadership skills, and the ability to implement strategies that drive sales and improve operational efficiency. This role also involves managing an atelier, curating designer collections, and driving sales. This role is crucial for driving change and improving the store''''''''''''''''s overall performance, especially during peak seasons. By focusing on sales management, staff training, operational efficiency, atelier management, and designer curation, the Retail Manager will play a key role in turning around the company''''''''''''''''s revenue performance.

Key Responsibilities :

Sales Management : Develop and implement sales strategies to achieve revenue targets. Analyse sales data to identify trends and opportunities for growth.

Staff Management : Hire, train, and supervise seasonal staff. Ensure employees are well-trained in customer service, product knowledge, and sales techniques.

Inventory Control : Monitor inventory levels to prevent stockouts or overstock situations. Coordinate with suppliers to maintain optimal stock levels.

Customer Service : Address complaints, implement service standards, and create a welcoming shopping environment to ensure a high level of customer satisfaction.

Visual Merchandising : Oversee the presentation of products in the store. Create attractive displays that enhance the shopping experience and drive sales.

Financial Management : Prepare budgets and forecasts and analyse financial performance. Implement cost-saving measures without compromising on quality.

Operational Efficiency : Streamline store operations by implementing best practices and standard operating procedures. Ensure compliance with company policies and regulations.

Change Management : Identify areas for improvement and implement changes to enhance store performance. Foster a culture of continuous improvement and innovation.

Atelier Management : Oversee the in-store atelier''''''''''''''''s operations, ensuring high craftsmanship standards and timely delivery of custom orders.

Designer Curation : Curate and manage designer collections, ensuring a diverse and appealing product range. Build and maintain relationships with designers to secure exclusive pieces.

Sales Driving : Implement innovative sales techniques and promotional campaigns to drive sales. Collaborate with marketing teams to create effective advertising strategies.

Requirements :

Proven experience in a managerial role, preferably in a retail setting.

Strong leadership and organizational skills.

Excellent communication and interpersonal abilities.

Ability to make informed decisions based on sales data and trends.

Flexibility in scheduling, including availability for evenings, weekends, and holidays.

Basic computer skills for data analysis and reporting.

Previous experience in managing and motivating a team is a plus.

Desired Skills :

Strategic thinking and problem-solving abilities.

Ability to adapt to a fast-paced and changing environment.

Strong customer service orientation.

Ability to work under pressure and meet deadlines.

Experience in managing an atelier and curating designer collections.

Innovative sales techniques and promotional campaign management.