Customer Support Administrator

Overview

Customer Support Administrator

Work Remotely Supporting a Passionate Community

Customer Service | Remote | R28,000 / month | 11 : 00-21 : 00 SAST

About Our Client

Our client is a dynamic company focused on enhancing gaming experience through innovative travel-themed mods and content. With a loyal and growing user base, they are known for delivering immersive gameplay enhancements and exceptional customer service. Their mission is to bring creativity and adventure to life while building a strong, supportive community.

The Role : Customer Support Administrator

This role is perfect for someone who enjoys helping others and has a passion for gaming. As a Customer Support Administrator, you\'ll be the first point of contact for players seeking assistance. You\'ll handle customer queries via email, provide guidance on installation and troubleshooting, and ensure users have a seamless experience with the company\'s offerings.

Responsibilities

• Respond promptly and professionally to customer emails
• Provide accurate information, support, and troubleshooting assistance
• Maintain a helpful and friendly tone in all communications
• Track inquiries and resolutions to identify trends and improvements
• Collaborate with internal teams to refine customer service processes
• Update FAQs and help docs based on frequent questions
• Share user feedback with management to support product development

Qualifications

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