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Senior Product Manager - Player Account Management (PAM) iGaming
Avatar International SAWorkFromHome, Western Cape, South Africa2 days ago
Job descriptionBuild business cases and budgets : PSP fees, KYC / AML costs, fraud loss assumptions, bonus liability, ops headcount, hosting / observability, and certification costs. Track and improve unit economics : payment acceptance rate and cost per transaction, verification pass time / cost, chargeback rate, withdrawal SLA, bonus ROI, cost‑to‑serve per active player. Lead RFPs and negotiate with KYC / AML vendors, PSPs / orchestrators, fraud tools, device fingerprinting, messaging / CRM, and reporting partners. Own the product requirements matrix per jurisdiction (e.g. UKGC, MGA, NJ DGE, ON AGCO). Plan and execute lab certifications (e.g. GLI, eCOGRA, iTech Labs) in partnership with Engineering and Compliance. Specify the back‑office console : case management for KYC / AML, payment approvals, limits / exclusions, bonus granting, refunds, manual adjustments with dual control and full audit logs. Design reconciliation flows, dispute / chargeback handling, incident response, and support playbooks; align with Finance, Risk / Fraud, and CS. Define the event taxonomy and data contracts for funnels, risk signals, and regulatory reporting. Baseline KPIs; run pilots and A / Bs where appropriate without slowing certification or compliance. Write BRDs, user stories, acceptance criteria; run backlog rituals with engineering; accept features in environments that mimic production and meet NFRs (latency, reliability, observability, RTO / RPO). Make trade‑offs explicit and evidence‑based. Partner daily with Compliance / Legal, Payments / Finance, Risk / Fraud, Marketing / CRM, VIP, CS, and Data / BI. Communicate clearly from the board to the squad; set OKRs, publish roadmaps, and create transparency on risks, costs, and timelines. 7‑10+ years in product management with a track record of taking complex, regulated, transactional products from concept to live. iGaming PAM experience is ideal; high‑scale fintech / payments / wallets also relevant. Direct ownership of at least two greenfield or replatform deliveries in areas such as : KYC / AML flows and case tooling, payment orchestration and PSP integrations, wallet / ledger and reconciliation, responsible gaming controls, regulatory reporting and audits, bonus / promotion engines. Proven commercial and operational outcomes : improved acceptance rates and fee mix, reduced verification time / cost, lower chargebacks / fraud loss, faster withdrawals without compliance breaches, increased retention / LTV, successful lab / regulatory certifications. Hands‑on operator : you draft BRDs and stories, join vendor calls, sit with Customer Support / Fraud to hear pain first‑hand, validate hypotheses with data, run UAT yourself, and jump into incident triage with engineering when needed. Fluent partnering with senior engineers on APIs, event‑driven architectures, data models, and non‑functional requirements. Comfortable building under regulatory scrutiny and fixed certification windows; a no‑surprises communicator with execs and cross‑functional leaders. Business : registration‑to‑FTD conversion, payment acceptance %, withdrawal SLA, retention / LTV, bonus ROI, cost per transaction, fraud / chargeback rate. Delivery : on‑time achievement of certification milestones, defect escape rate, incident frequency / MTTR, scalability and latency targets under load. Compliance / ops : audit findings resolved, reporting completeness / accuracy, reconciliation variances, Customer Support ticket rate per active player. Salary : Highly negotiable for the right candidate. Benefits include : Provident Fund Insured Benefits : Group Life / Income Protector / Funeral Fund / Capital Disability Learning & Development, and more
Senior Product Manager - Player Account Management (PAM) Platform - iGaming
Executive Search via Avatar – Flexible Europe / UK base with travel.
What you will own :
- Set the North Star for a modular, multi‑market PAM : fast onboarding, airtight compliance, resilient wallet / ledger, efficient payments, and extensibility for bonuses and CRM.
- Shape the domain model and core capabilities at a product level : player identity, session / SSO, KYC / EDD workflows, wallet / ledger behaviours, limits, self‑exclusion, cashier, withdrawals, dispute and chargeback handling, and auditability.
- Slice work into vertical increments that prove the system end‑to‑end (e.g. register → verify → deposit → play session → withdraw) to surface risks early.
Commercials and ROI :
Build vs buy and vendor ecosystem :
Regulatory, certification, and risk :
Operational readiness :
Data, observability, and experimentation :
Delivery leadership :
Stakeholder management :
Experience we’re looking for :
How success will be measured :
Package :
Private Medical Insurance
For a confidential discussion please apply online and we will be in touch straight away.
Seniority level : Mid‑Senior level
Employment type : Full‑time
Job function : Information Technology
Industries : Professional Services
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Senior Account Manager • WorkFromHome, Western Cape, South Africa
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