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Manager : IT Operations
ATNSZA4 days ago
Job descriptionManagement of ICT operations : Manage and maintain operational infrastructure, coordinate and monitor IT services, investigate and resolve IT issues and assess and report on IT system performance. Ensure the ongoing availability and accessibility of IT systems and services required by the organisation by maintaining the network and computer systems, installing and upgrading software, implementing security measures, and monitoring system performance. Manage the implementation, maintenance and support of ICT operations that include Storage and Servers, WAN / LAN, Internet Services, VoIP systems, Operating Systems, Databases, ICT service delivery, Office Automation, Mobile Communication services, Next Generation Firewalls, End User Support, ICT Asset Management, ICT Network, Infrastructure security and ICT Network Access Management Develop a technology roadmap for ICT operations. Manage and monitor services provided by ICT external service providers and vendors. Ensure operational efficiency and optimal use of ICT infrastructure assets. Manage the acceptance testing processes of ICT operations. Provide input into the process of identifying research and development initiatives in respect of ICT infrastructure technologies. Benchmark ATNS network operations with advanced or similar industry areas and make recommendations on improvement of operational efficiency. Develop and maintain the ICT Service Catalogue and ensure it is updated regularly. Define KPIs and metrics for the ICT operations that will ensure effective delivery service for ATNS to meet the requirements of both internal and external customers. Facilitate the development and completion of SLAs with internal and external customers. Governance, Planning, and Risk Management : Manage the development and continued review of applicable dashboards for monitoring of ICT operations and deploy resources to perform proactive monitoring. Ensure compliance with IT operations with relevant policies, processes, regulation and legislation, including POPIA, GDPR, ECT, etc. Develop a capacity planning model for ICT operations and translate current infrastructure utilisation into a capacity forecasting and planning model. Ensure that effective data recovery plans are in place to ensure business continuity in case of a disaster. Participate in relevant ATNS Governance committees according to the T&I Governance Framework and prepare applicable submissions for approval, recommendation or noting by the relevant committees. Review audit reports to understand findings and their implications and develop mitigation and related action plans to prevent recurrence in the future. Continuously review and update IT Operations policies, processes and procedures in line with relevant legislation and regulation. Ensure timely compilation and submission of all required reports (internal and external) to ensure compliance with governance requirements. Ensure the implementation of Quality Management System processes by documenting and maintaining Quality Management processes and procedures. Stakeholder Relations Management : Develop and maintain constructive and productive stakeholder relations across the business and with relevant external parties to enable collaboration and alignment. Monitor outputs by third-party suppliers to ensure optimum value. Review performance of suppliers against SLA on a regular basis in line with ATNS policies and procedures. Ensure that external contractors comply with ongoing requirements as per contract terms and conditions. Financial Management : Provide input into the development of the IT Operations budget to meet capacity demands as per the planning model. Manage delegated expenditure in line with business objectives and priorities, and within approved financial parameters. Report on expenditure including any possible deviations to the budget on a monthly basis. Ensure compliance with ATNS Finance policy and Delegation of Authority. Provide the required supporting documents to enable effective auditing processes. People Management : Manage employees in accordance with Human Capital policies and processes. Ensure that new employees have been properly on-boarded prior to commencing work. Monitor the time and attendance of subordinates and report absenteeism issues to management and Human Capital. Set objectives, and coach and monitor the performance of the IT operations team. Manage performance outputs of the IT operations team through the performance management system and take corrective action promptly and effectively. Coach and mentor staff to ensure skilled and competent employees. B.Sc. / B.Com / B-Tech in IT or related field. Certification required : ITIL Foundation Certificate, Agile Scrum Master Certificate or Certified Scrum Master (SCM)Certificate is required Minimum 5 years' experience in an ICT Infrastructure and Services operations environment of which at least 3 years at a managerial level Certification in at least one Virtual Hypervisor Platform will be an advantage Certificate with one of the Cloud Infrastructure Provisioning Vendors will be an advantage Linux Skills will be an advantage Certified Information Systems Auditor (CISA) will be an advantage Certified Network Associate Certificate (CCNA or HCNA) will be an advantage ICT jobs
Job title : Manager : IT Operations
Job Location : Gauteng,
Deadline : October 24, 2025
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It Manager • ZA
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