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Head of IT and Facilities Management

Head of IT and Facilities Management

Human AccentZA
19 days ago
Job description

Job title : Head of IT and Facilities Management

Job Location : Gauteng,

Deadline : October 10, 2025

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Main Purpose of Job

  • IT : Maintain a stable, productive, and efficient IT environment. Provide comprehensive IT support to all areas of the business. Successfully lead an IT team on an operational and strategic project level.
  • Facilities : Ensure that all building systems, including electrical, plumbing, and HVAC, are functioning optimally. They oversee routine maintenance and address immediate repair needs to maintain a safe and efficient working environment.

    • Key Performance Areas (Core, essential responsibilities –outputs of the position)

    IT :

  • Review & provide support on tickets logged
  • Monitor server performance
  • Manage and maintain Azure environment
  • Work with service providers on IT-related projects and queries
  • Interact with various IT Service Providers to complete specific required tasks
  • Manage outstanding support tasks with IT Service Providers. Make sure all Service Provider Support Tickets get locked by the service provider for follow-up and future audits
  • Pastel account management and administration
  • Meet on a Monthly basis with key Service Providers to discuss performance and critical issues
  • Review SLA contracts with all Service Providers when required and ensure service deliveries within the agreed SLA.
  • Manage all business licensing agreements and renewals
  • Review all Mimecast and Security reports and make recommendations regarding possible improvements.
  • Manage and monitor server performance and health checks
  • All IT procurement, including quotations, CAPEX requests, approval and placing of orders
  • Interact with various IT Service Providers to complete specific required tasks
  • Maintain a stable, productive, efficient IT Environment and Team
  • Establish and maintain the highest security standards
  • Evaluate all current infrastructure and suggest / implement improvements
  • Complete and update the IT Budget as and when required.
  • Manage IT expenses and costs within the budget
  • Review services provided by service providers to ensure they are efficient, up to date and best practice.
  • Conduct IT induction and training on various applications
  • Maintaining registers relating to cell phones given to staff members
  • Maintain registers relating to IT-related assets given to staff

    • Facilities :

  • Building Maintenance
  • Oversee routine maintenance, repairs, and inspections of building systems (e.g., HVAC, plumbing, electrical) to ensure functionality and safety.
  • Ensure compliance with health, safety, and environmental regulations

    • Security

  • Source, negotiate, and oversee contracts with service providers for security services
  • Conducting gap analysis to ensure any new risks are identified and closed

    • Vendor and Contract Management

  • Source, negotiate, and oversee contracts with service providers for cleaning, security, and other services.
  • Ensure timely delivery of contracted services within the agreed SLA

    • Project Management

  • Plan and supervise renovations, refurbishments, repair work, and infrastructure upgrades

    • Cleaning services

  • Responsible for managing outsourced cleaning staff, including daily tasks
  • Account management with the service provider in line with SLA

    • Reception management

  • Managing the receptionist and all relevant duties relating to reception.

    • Generator Management

  • Manage SLA with outsourced generator provider.
  • Scheduling quarterly inspections and major services

    • Coffee Machine Management and general cutlery

  • Responsible for the upkeep and maintenance of all coffee machines, including cleaning, repairs and services.
  • Responsible for ensuring cutlery is checked regularly and that a process is in place for the replacement of broken / stolen items.

    • HVAC System

  • Manage HVAC service provider for monthly minor and major service, including ad hoc repairs and maintenance.

    • Company Vehicles

  • Management of company vehicle license renewals and roadworthiness
  • Responsible for all vehicle repairs, services, and maintenance

    • Outdoor and Garden

  • Upkeep and maintenance of general outside area, including garden, irrigation and any building structures (painting, repairs etc.)
  • Ensure that all the maintenance equipment is well-maintained and kept safe.

    • Maintenance of SOP’s

  • Updating of SOPs relating to all of the above to ensure high levels of service delivery and safekeeping of company assets.

    • Minimum Requirements :

    EDUCATION

  • Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM will be preferred
  • Azure administration-related certification
  • Office 365 administration certification
  • Power BI foundation

    • EXPERIENCE

  • 12 years' experience in IT
  • 6 years in a Microsoft server infrastructure environment in a senior role

    • SKILLS / PHYSICAL COMPETENCIES

  • Windows Server
  • Smartsheet
  • Azure Environment
  • Sweet Process
  • Office 365 Admin Portal

    • DESIRABLE SKILLS & EXPERIENCE :

  • Experience managing employees within an IT environment
  • Sound understanding of computer systems, LAN / WAN design, and project implementation
  • Managing 3rd party providers and suppliers
  • Excellent organisational and leadership skills
  • At least 2 years in an Azure environment
  • Experience in information technology budget forecast and management
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