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Head of Operations - South Africa

M-KOPAZA

19 days ago

Job description

Job title : Head of Operations - South Africa

Job Location : South Africa,

Deadline : October 09, 2025

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What You’ll Do

As our Head of Operations, you’ll provide strategic and operational leadership across customer care, telesales, retail, and logistics. Your mandate is to build scalable, world-class operations that balance efficiency, profitability, and customer delight.

You will :

Define and execute operational strategies that drive efficiency, productivity, and growth

Partner with global leaders to localize and deliver best-in-class frameworks

Lead customer care and collections with a relentless focus on service excellence

Optimize telesales operations to maximize acquisition, conversion, and customer lifetime value

Oversee retail operations, ensuring a seamless in-store experience aligned to commercial objectives

Lead warehouse and logistics functions to achieve operational efficiency and cost optimization

Build supplier and vendor relationships that add value and sustainability

Track and improve KPIs across all operational functions

Inspire and lead diverse teams, building a culture of accountability, learning, and high performance

What We’re Looking For

We’re seeking a dynamic leader who combines strategic vision with executional rigor. You’ll be at home in fast-paced, high-growth environments and bring a proven track record of building operational excellence at scale.

Bachelor’s degree in Business, Operations, Supply Chain, or related field (Master’s preferred)

8–10 years’ progressive operations leadership, including 5+ years in senior management

Proven experience leading in retail, logistics, customer care, and / or telesales

Strong financial acumen and experience managing large budgets

Demonstrated success driving transformation and leading multi-departmental teams

Proficiency with ERP, inventory, and CRM systems

What You’ll Bring

Strategic execution and operational excellence mindset

Customer-centric leadership and innovation focus

Financial and analytical strength to drive business decisions

Change management expertise and process optimization skills

Ability to influence and collaborate with senior stakeholders

Passion for developing talent and building high-performing teams

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Head Of South Africa • ZA

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