Dispatch Controller

We are looking for a motivated Dispatch Controller to join our team.

This role is responsible for managing and coordinating all daily dispatch operations to ensure the accurate, timely and efficient delivery of goods to our customers.

This role focuses on order allocation, vehicle loading, route assignment, real-time dispatch tracking and maintaining strong communication between the warehouse, drivers and customers.

The Dispatch Controller plays a key role in ensuring service reliability, minimising delivery errors and supporting continuous operational improvement.

Key Responsibilities

Dispatch Planning & Coordination : develop, implement and optimise weekly delivery schedules; follow and optimise delivery schedules that suit client needs with available fleet; schedule and coordinate daily dispatch activities; verify order accuracy, completeness and proper documentation before dispatch; assign deliveries to vehicles and drivers based on load capacity and delivery routes; manage sequencing and prioritisation of dispatch loads.

Operational Control

monitor dispatch and delivery progress in real-time using tracking systems; ensure drivers adhere to assigned routes, schedules and delivery instructions; handle and dispatch delays, route deviations or emergencies promptly; maintain accurate records of all dispatched loads and delivery outcomes.

Communication & Coordination

serve as the central communication point between the warehouse, fleet and sales team; communicate effectively with drivers throughout the day to provide updates or resolve issues; liaise with customers regarding delivery days, times, delays and confirmations.

Documentation & Compliance

ensure all dispatch documentation (delivery notes, invoices, PODs, manifests) is accurate and complete; maintain and manage branch CHEP pallet movement and documentation; verify vehicle legal and safety requirements before dispatch; maintain driver and vehicle checklists and adherence to company policies and safety regulations.

Performance & Reporting

track and report on dispatch performance, turnaround times and delivery accuracy; identify recurring dispatch issues and suggest process improvements; assist management with daily, weekly and monthly operational reporting.

Person Specification

• Matric / Grate 12
• Experience in dispatch control, delivery coordination or transport operations (2–4 years)
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Competence in dispatch tracking systems (Trackmatic beneficial)
• Basic understanding of route planning and fleet management
• Highly organized with strong attention to detail
• Friendly, confident and professional attitude
• Ability to work independently and prioritise tasks effectively
• Self-motivated and target-driven
• Advantageous
• Diploma in Logistics, Transport or related field
• Knowledge of the Pet industry

Working Conditions

On-site, Mondays to Fridays

Standard office hours 07 : 30 to 16 : 30; extended hours may be required if fleet returns late

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