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Casino Supervisor

Crew Life at SeaCape Town, Western Cape, South Africa

30+ days ago

Job description

Responsibilities

Supervise and coordinate the activities of all casino staff, including dealers, cashiers, and attendants
Train and develop new and existing casino staff to ensure they are knowledgeable and proficient in all aspects of their role
Monitor the casino floor to ensure that all gaming activities are conducted in compliance with onboard the cruise ship policies and procedures
Maintain accurate records of casino revenue and expenses, and prepare reports for management
Develop and implement strategies to increase casino revenue and profitability
Ensure that all casino equipment is properly maintained and in good working condition
Handle any customer complaints or issues in a timely and professional manner
Collaborate with other departments, such as the bar and entertainment teams, to create a seamless guest experience
Stay up-to-date with industry trends and regulations to ensure the casino is in compliance with all laws and regulations

Requirements

Minimum 1 year of tables supervising experience

Previous shipboard experience

Extensive dealing experience with Blackjack, American Roulette, UItimate Texas Hold'em or Three Card Poker, and Dice

Ability to work in a fast-paced and high-pressure environment

Strong leadership and team management skills

Proficient in Microsoft Office and casino management software

Flexibility to work evenings, weekends, and holidays as required by the cruise schedule

Must be able to pass a background check and obtain necessary certifications

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Supervisor • Cape Town, Western Cape, South Africa

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