IT Support Specialist

Role Overview

As an IT Support Specialist, youll be the go-to person for all on-site technical support. Youll troubleshoot hardware and software issues, manage service requests, support Microsoft 365 environments, and ensure smooth IT operations across systems and networks. This role is hands-on and requires a proactive, customer-focused professional who can balance multiple priorities while maintaining high service standards.

Key Responsibilities

• Deliver hands-on technical support for computers, applications, and network-related issues.
• Resolve complex incidents and manage service requests efficiently within SLA timelines.
• Support Microsoft 365 tools, MS Teams, SharePoint, and OneDrive environments.
• Maintain accurate asset records in ServiceNow.
• Collaborate with the IT Manager and global support teams to ensure system reliability and business continuity.
• Manage vendor relationships and liaise with local providers for IT equipment, maintenance, and procurement.
• Provide mobile device and telephony support, including MDM administration.
• Uphold IT security protocols in line with company policy.

Requirements

Whats in it for You?