Installation Support Administrator (Scheduling) - Centurion

Listing reference : track_

Listing status : Online

Apply by : 14 November 2024

Position summary

Job category : Call Centre and Telesales

Location : Centurion

Contract : Permanent

Remuneration : Market Related

EE position : No

Introduction

Tracker requires the services of an Installation Support Administrator in their Installation Logistics – Scheduling division, at their Centurion Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

Duties and Responsibilities

• Marketing of Tracker to both existing and prospective clients.
• Establishing, building and maintaining relationships with our various partners.
• Contract administration, feedback and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments / regions / staff within Tracker.
• Meet / exceed targets.
• Data capturing.
• Follow up leads / queries.
• Scheduling fitments of Tracker units.
• Scheduling of Technical Service Requests.
• Rescheduling of appointments.
• Liaising with technicians regarding appointments.
• Checking / Maintaining high Quality of schedules.
• Monitoring effective utilization of Tracker technicians.
• Outsourcing of work to Fitment centres.
• Maintain local and regional Scheduling Relationships.
• Assisting Walk-in-clients with scheduling related queries.
• Management of potential cancellations.
• Taking ownership of all queries received, telephonically or face-to-face and assisting the client within our SLA’s.

Qualifications, Skills and Experience

NB : Should you not receive a response from us within 4 weeks, kindly consider your application unsuccessful.

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