Sales Order Administrator

Responsibilities

• Price Files : Ensure that the Termlite system pricing is correct
• Price Files : Update wholesale products, deals and prices
• Price Files : Check customer profiles are accurate and advise if errors are identified
• Processing of Orders : Daily capturing of Wholesale & Key-Account orders on Termlite
• Processing of Orders : Daily capturing of Pharmacy & Doctor orders on Repwise system
• Processing of Orders : Monthly capturing of claw backs for bonus stock on Termlite
• Processing of Orders : Resolve customer queries regarding non delivery, order error, tracking etc.
• Processing of Orders : Overwrite special nutraceutical & OTC product deals when necessary
• Processing of Orders : Manage stock allocation to wholesaler / Key Account customers as per specific quantity on hand
• Processing of Orders : Liaise with UPD to attain POD’s (proof of delivery) and supply to customer on request
• Processing of Orders : Managing and updating the back-orders
• Processing of Orders : Processing of back-orders on stock when available
• Processing of Orders : Processing of buy out / tenders when necessary
• Processing of Credits : Managing the CRM (Customer Relation Management) system with regards to credits
• Processing of Credits : Co-ordinate stock upliftment’s and credits, ensuring sign-off of credits by National Sales Analyst and Operations Manager
• Processing of Credits : Overseeing UPD to timeously honor credits
• Processing of Credits : Requesting of journal credits from finance to submit to client
• Stakeholder Relationships Management : Maintaining new and current stakeholder relations with regards to client queries and overall client satisfaction
• Stakeholder Relationships Management : Liaising with finance with regards to clients whose accounts are on hold

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr