Customer Success Manager

Capetown, South Africa | Posted on 10 / 23 / 2025

Execo solves complex problems for our customers in areas like legal, marketing, and sales. With over 400 employees in six countries, we supercharge incredible talent with AI technology.

We believe in deploying “AI where it matters, and people where it counts.” Driven by the power of AI plus A+ global talent, we are redefining what it means to deliver exceptional outsourcing services. Execo has united six different companies, each with incredible capabilities and clients. Today, with over 400 dedicated employees worldwide, we continue to push the boundaries of what\'s possible for our customers.

Overview

You've proven you can be a trusted advisor to top-tier clients. Now, are you ready to build and lead a team of them? This is your opportunity to move beyond managing a portfolio and start mentoring the talent, defining the strategy, and shaping the culture that will define our client relationships worldwide.

Summary of Role

As a Customer Success Manager , you are the architect and champion of our client experience. Your role is to help build the strategy, processes, and implement them to ensure our global clients achieve their business outcomes. You and the CS team are to be the key drivers of company growth, retention, and expansion.

Your Impact & What You'll Do

• Architect the Customer Success Strategy : You will help define and own the entire post-sale customer journey. You'll create the playbooks, set the KPIs, and implement the processes that enable your team to deliver consistent, high-impact results.
• Serve as the Ultimate Client Advocate : Act as a trusted advisor for our most strategic clients, leading key business reviews and serving as the final point of escalation to ensure client health and satisfaction.
• Drive Strategic Growth and Insights : You will help identify expansion opportunities and consolidate client feedback to provide strategic insights to our Product, Sales, and Executive teams, acting as the definitive voice of the customer.

Why You'll Thrive at Execo

We are looking for an inspiring leader ready to build and own a critical business function. You’ll thrive here because :

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