Dispatch Controller

Our client is a well-established national distributor within the consumer goods sector, supplying to retail and wholesale clients. They operate in a time-sensitive, product-driven environment where delivery accuracy, real-time logistics control, and operational reliability are essential. The Cape Town branch is seeking a skilled Dispatch Controller to support delivery planning and performance.

The successful candidate will be responsible for executing and overseeing the daily dispatch function including scheduling, vehicle loading, route allocation, and delivery tracking. The role also involves managing dispatch documentation, ensuring compliance, and maintaining effective communication between warehouse teams, drivers, and customers.

Key Responsibilities :

• Develop and implement weekly delivery schedules aligned to order volumes and customer requirements
• Coordinate and manage daily dispatches from order preparation through to final delivery
• Verify accuracy and completeness of delivery documentation and loads
• Assign deliveries to drivers based on route planning and load capacities
• Monitor dispatch operations using tracking systems and respond to route or timing issues
• Communicate with drivers throughout the day to ensure smooth delivery execution
• Liaise with customers regarding delivery scheduling, confirmations, or potential delays
• Ensure that all dispatch documentation (delivery notes, invoices, PODs) is accurately maintained
• Manage and track CHEP pallet movements and documentation
• Conduct pre-dispatch vehicle and driver compliance checks
• Maintain accurate dispatch records and daily checklists
• Report on delivery performance, turnaround times, and exceptions
• Assist with identifying areas for operational improvement

Requirements :

Remuneration :

Market-related salary : R18,000 R20,000 CTC , negotiable depending on experience