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Expert Engagement Leader

Expert Engagement Leader

GSKCape Town, Western Cape, South Africa
30+ days ago
Job description

Hello. Were Haleon. A new world-leading consumer health company. Shaped by all who join us. Together were improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands including Sensodyne Panadol Advil Voltaren Theraflu Otrivin and Centrum through a unique combination of deep human understanding and trusted science. Whats more were achieving it in a company that were in control an environment that were co-creating. And a culture thats uniquely ours. Care to join us. It isnt a question.

With category leading brands such as Sensodyne Voltaren and Centrum built on trusted science and human understanding and combined with our passion knowledge and expertise were uniquely placed to do this and to grow a strong successful business.

This is an exciting time to join us and help shape the future. Its an opportunity to be part of something special.

About the role

  • As the Expert Engagement Leader (EL) at Haleon you will be responsible to manage and lead a team of Expert Engagement Partners (EPs) for the successful implementation of omnichannel strategies for Healthcare Professionals (HCPs).
  • This role combines leadership strategy and a deep understanding of healthcare landscape with a focus in driving growth and optimizing engagement across multiple digital and traditional channels.
  • You will play a key role in meeting Strategic Expert KPIs by ensuring the seamless execution of omnichannel initiatives that align with our mission to deliver meaningful impactful and timely medical information to HCPs.

Key responsibilities

  • Leads motivates and supports the team in achieving their individual and collective / regional targets within Haleon values and behaviours.
  • Enhances skills and capabilities by providing ongoing coaching feedback and trainings to improve product / category knowledge detailing / selling and digital skills to improve expert engagement success.
  • Adapts to changes in the industry market dynamics and company strategies and guide the team through transitions effectively.
  • Oversees the effective planning and implementation of Omnichannel Engagement Strategies within his / her territory.
  • Meets targets for face to face and digital field force KPIs.
  • Ensures EEPs engage with their HCPs through various channels and successfully implements Omni-CH customer journeys.
  • Monitors analyses and acts on data to increase territory performance ensuring teams meet or exceed expert / consumption / market share targets prioritizing Strategic Expert KPIs and Digital & Direct Reach targets.
  • Demonstrates deep knowledge of HCP landscape & competition.
  • Engages on those HCPs / KOLs that influence the consumers purchase along the consumer experience journey.
  • Collaborates with EEPs to develop and execute territory-specific strategies that optimizes HCP engagement across channels and maximizes recommendation.
  • Drives territory growth by identifying key growth areas and prioritizing efforts / investment within the right focus and proper segmentation and targeting of HCPs.
  • Guides EEPs on the distribution of samples to maximize patient trials and conversions to purchase.
  • Ensures policies procedures and Haleon SOPs are clear with the team and followed in full accordance with compliance.
  • Continuously evaluates and adopts best practices for omnichannel engagement with HCPs ensuring that the team remains at the forefront of industry developments and innovations
  • Fosters effective cross-functional collaboration with Expert Marketing Omni-Channel SFE / Capability Commercial Medical Compliance and other teams to ensure alignment and consistency in expert efforts.
  • Qualifications and skills

    Required

  • Bachelors degree in a relevant field.
  • 2 years of experience as an FLL with a successful track record.
  • Required

  • Bachelors degree in any human related science field.
  • Additional qualifications or certifications in leadership management or sales are beneficial.
  • Other Skills / Qualifications

  • Leadership Skills : Leadership abilities with experience in coaching and developing teams.
  • Communication : Excellent communication and interpersonal skills to foster effective team relationships and engage with stakeholders.
  • Strategic Thinking : Ability to develop and execute strategic plans that align with broader company objectives.
  • Analytical Skills : Proficiency in analysing sales data KPIs and engagement metrics to drive informed decision-making.
  • Digital Proficiency : Familiarity with CRM systems digital marketing tools and online communication platforms.
  • Change Management : Proven ability to drive change.
  • Results-Driven : Proven ability to achieve and exceed sales targets and performance goals.
  • Collaboration : Strong collaboration skills to work effectively across departments and with cross-functional teams.
  • Coaching Expertise : Experience in coaching and developing sales teams to enhance their skills and performance.
  • Adaptability : Capability to navigate through changes adapt to evolving market dynamics and lead the team effectively.
  • Please save a copy of the job description as this may be helpful to refer to once the advert closes.

    Diversity Equity and Inclusion

    At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives generates curiosity to create unmatched understanding of each other and promotes fair and equitable outcomes for everyone.

    Were striving to create a climate where we celebrate our diversity in all forms by treating each other with respect listening to different viewpoints supporting our communities and creating a workplace where your authentic self belongs and thrives.

    We believe in an agile working culture for all our roles. If flexibility is important to you we encourage you to explore with our hiring team what the opportunities are.

    Care to join us. Find out what life at Haleon is really like Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives generates curiosity to create unmatched understanding of each other and promotes fair and equitable outcomes for everyone. Were striving to create a climate where we celebrate our diversity in all forms by treating each other with respect listening to different viewpoints supporting our communities and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you we encourage you to explore with our hiring team what the opportunities are.

    As you apply we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured Hiring Managers do not have access to this information and we will treat your information confidentially.

    Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race color national origin religion sex pregnancy marital status sexual orientation gender identity / expression age disability genetic information military service covered / protected veteran status or any other federal state or local protected class.

    Accommodation Requests

    If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process please let your recruiter know by providing them with a description of specific accommodations you are requesting. Well provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.

    Key Skills

    Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Expert Engagement Leader • Cape Town, Western Cape, South Africa

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