Premium Property Management and Automations Virtual Assistant - 15833

Premium Property Management and Automations Virtual Assistant - 15833

Position : Premium Property Management and Automations Virtual Assistant (Part-Time) (AirBnB, Booking.com, Guesty)

Working Hours : Mondays to Fridays; 5 pm to 9 pm AEDT (2 pm to 6 pm MNL Time or 8 am to 12 pm SAST) 20 hours weekly

Salary Range : USD 600 per month (part-time only)

About The Company : The company is a boutique winery and luxury holiday home in a scenic town in Australia. We host discerning guests from around the world and take pride in seamless hospitality, beautifully presented accommodation, and a strong brand presence.

Role Summary : We’re looking for an experienced, tech‑savvy Virtual Assistant to manage our holiday home bookings and guest experience while helping to grow our marketing presence.

Key Responsibilities

• Oversee and optimise listings on Airbnb, Booking.com, and Guesty.
• Keep calendars, pricing, and availability fully accurate and consistent across channels.
• Proactively improve workflows — automate routine messages, guest check‑in instructions, and review requests where possible.
• Manage security deposits, damage claims, and guest issue resolution with professionalism and empathy.
• Respond promptly and warmly to guest enquiries via Airbnb, Booking.com, WhatsApp, and email.
• Send booking confirmations, arrival instructions, and other key communications in a timely, branded way.
• Flag and elevate urgent guest issues quickly.
• Maintain an organised booking tracker with guest details, special requests, and financials.
• Assist with general admin tasks (vendor follow‑ups, scheduling, research).
• Support marketing and growth (email newsletters via Mailchimp, simple automations via Zapier, social content creation with Canva, short‑form video editing).
• Help run or coordinate Meta ads (Facebook / Instagram) to drive direct bookings.

Requirements

Why Work With Us

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