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System Engineer

PedrosDurban, KwaZulu-Natal, South Africa

14 days ago

Job description

Job Description

DUTIES AND RESPONSIBILITIES

Server & Cloud Administration

Manage, configure, and maintain Windows Server, Azure AD, and Microsoft 365 services
Implement and monitor patch management policies across servers and endpoints
Ensure high availability, uptime, and disaster recovery readiness

Network & Security Management

Configure and manage firewalls, switches, and network security appliances

Maintain and enforce group policies and endpoint security controls

Oversee antivirus, threat detection, and response platforms

RMM & Monitoring

Manage Remote Monitoring and Management (RMM) tools for proactive detection and resolution

Produce regular health, performance, and compliance reports for infrastructure and endpoints

Optimise alerting and escalation processes for faster resolution

Advanced Troubleshooting & Escalation

Serve as escalation point for 1st and 2nd line teams on complex technical issues

Lead root-cause analysis and remediation of recurring infrastructure problems

Documentation & Compliance

Maintain detailed records of system configurations, patch logs, and network diagrams

Ensure adherence to IT governance, POPIA, PCI-DSS, and internal ICT security standards

Projects & Continuous Improvement

Support IT infrastructure projects, upgrades, and migrations

Recommend and implement new technologies to enhance efficiency, security, and scalability

Collaborate with IT leadership to standardise best practices across stores and head office

Advanced Windows Server and Azure administration

Firewall, VPN, and switching configuration

Patch management and group policy deployment

RMM platforms and reporting

Antivirus and endpoint protection solutions

Backup, replication, and disaster recovery tools

Requirements

Degree / diploma in Computer Science, IT, or related field

Minimum 4–5 years of experience in 3rd line / server administration

Valid driver’s licence

Ability to travel to sites on occasion

Strong knowledge of Microsoft Azure, Active Directory, and M365 ecosystem

Proven expertise with firewalls, switches, VPNs, and RMM tools

Experience with enterprise patching, GPO management, and endpoint security

Familiarity with IT service management (ticketing, SLA adherence, documentation)

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System Engineer • Durban, KwaZulu-Natal, South Africa

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