DEBT COLLECTORS

Key Responsibilities

1. Account Management : Identify prioritize and manage a portfolio of high-delinquency accounts.

2. Contact and Negotiation : Initiate contact with debtors via phone email and mail to secure payments and negotiate favourable payment terms or settlements.

3. Legal Compliance : Maintain up-to-date knowledge of all relevant federal state and local debt collection laws and regulations to ensure all actions are compliant.

4. Debtor Research : Investigate the financial circumstances of delinquent debtors to understand their ability to pay and identify any potential obstacles to repayment.

5. Record Keeping : Maintain detailed and accurate records of all communications and actions taken on each account often using company software and databases.

6. Escalation : Coordinate with internal legal departments or external agencies to initiate legal recourse for accounts where other collection efforts have failed.

7. Problem Solving : Resolve customer complaints and discrepancies related to accounts.

8. Reporting : Provide regular updates on collection activities and account statuses to management.

Qualifications and Skills

1. Minimum Qualification : Relevant National Diploma / Advanced Certificate (NQF 6) in Finance / Law / Accounting.

2. Experience : 2-3 years Debt Collection experience on complex debt cases and proven track record in debt collection especially with delinquent or hard-to-collect accounts.

3. Legal Knowledge : In-depth understanding of debt collection laws and regulations (e.g. Conduct of Council for Debt Collectors).

4. Negotiation : Excellent negotiation and conflict resolution skills to secure payments and payment plans.

5. Communication : Strong verbal and written communication skills for professional interaction with debtors and internal teams.

6. Analytical Skills : Ability to analyse financial data to make informed decisions and resolve account discrepancies.

7. Organizational Skills : Exceptional organizational skills time management and the ability to prioritize tasks effectively.

8. Tech Proficiency : Skill in using collections software CRM systems and standard office applications.

Key Skills

Economics,Financial Services,Exploration,Animation,Email Marketing,AC Maintenance

Employment Type : Full Time

Experience : years

Vacancy : 1