Junior Application Support Specialist Durban North

Introduction

We are seeking a motivated and enthusiastic Junior Application Support Specialist to join our growing team. In this role, you will be responsible for providing first-line technical support to users, generation and preparation of system reports as needed, and resolving software-related issues. You will work closely with other support specialists and developers to diagnose and troubleshoot problems, document solutions, and maintain accurate records. This is a great opportunity for someone with a strong interest in technology and a desire to learn and grow in the IT field.

Duties & Responsibilities

• Provide first-line technical support to users via phone, email, and on-site support as needed.
• Diagnose and troubleshoot software-related issues, including configuration and functionality problems.
• Escalate complex issues to senior support specialists or developers.
• Participate in the onboarding of new users, including training as required.
• Investigate and analyze system issues to determine the cause of issues and appropriate corrective action.
• Review and recommend continuous improvement of the systems and support processes.
• Document technical information and processes for existing and newly developed functionality.
• Assist with testing and debugging of new software releases.
• Generate reports and tailor them as per user requirements.
• Stay up-to-date on the latest software versions and technologies.
• Maintain a positive and professional attitude while interacting with users and team members.

Desired Experience & Qualification

Package & Remuneration

R10,000 pm CTC on a 12-month contract, with the option to become permanent based on candidate performance.

Opportunity to learn and grow in a fast-paced environment.

Work with a team of experienced and supportive IT professionals.

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