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Returns Supervisor
takealot.comCape Town, ZA3 days ago
Job descriptionEnsure that daily production is met with the daily SLA – no carry over allowed. Ensure that pre-picks are completed for bookings Ensure that QC is completed daily Request outstanding stock from Main DC for booked collections Ensure 100% hand over success rate is achieved Ensure that stock is shipped and handed over correctly Ensure that failed handover are rectified and sent via DPD to merchant Ensure RTM disposals are managed Ensure that all staff comply with SOP’s.. Understand deviations and provide solutions to deviations Complete and report on all KPI measures and provide reasons for deviations. Ensure that all equipment under your control is used correctly and stowed away safely. Capture and calculate overtime accurately and ensure submission deadlines are met without error. Ensure that the attendance register / biometric data is accurate and to resolve any queries. Assist staff with administrative and operational requests. Manage PPE and stationary requirements effectively. Ensure that all staff are using the correct PPE for the task being performed. Ensure that operational areas are kept clean. Control of expenditure and flexing of costs in line with volume fluctuations of failed handovers. Manage daily staff and overtime efficiently to ensure labour costs are controlled.. Ensure that all procurement is done in a controlled and managed way. Extract’s data and generates reports which will assist in performance tracking and decision making. All administrative documentation is labeled and filed as per procedures. All daily, weekly and monthly reports / meeting minutes are up to date. Train and supervise employees to carry out the functions under their control. Ensure that all staff are at work and attendance is 100%. All overtime and acting allowance must be approved before work is done. Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures. Assert and drive accountability in all levels of staff. Ensure 5S standards are maintained. Conduct daily and weekly 5S audits. Identify, correct deviations. Ensure health and safety standards are maintained and issues reported timeously. Align with the Quality Management System and help to continually improve processes. Matric / Grade 12 or equal qualification Tertiary qualification advantageous Have proven relevant experience in receiving, picking, packing, evaluation, put-away and inventory management (in applicable departments within the DC). 4-5 years warehouse experience 2 years supervisory experience / exposure would be advantageous Transportation / Logistics jobs
Job title : Returns Supervisor
Job Location : Western Cape, Cape Town
Deadline : October 25, 2025
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Your responsibilities will include :
Operational Duties :
Cost Management
Reporting & Admin
People Management
SHE, Risk, Quality & 5S Duties
Qualifications :
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Supervisor • Cape Town, ZA
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