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Collections Consultant
Nimble GroupCape Town, ZA5 days ago
Job descriptionAs a Collections Consultant, your primary responsibility will be to engage with customers who have outstanding debt obligation and negotiate payment plans. This is not just about collecting; it’s about building human connections and providing solutions that benefit both Nimble and our customers. You will need to leverage strong communication skills and problem-solving abilities. Your success will be measured by your ability to exceed expectations. Achieve and exceed individual collection targets through effective communication and negotiation. Maintain and update accurate records of customer interactions, payment arrangements and collections actions. Engage with customers empathetically and professionally, negotiating payment plans that benefit both the customer and Nimble. Resolve customer queries or disputes in a timely and professional manner, ensuring client concerns are addressed effectively to avoid delays in payments. Ensure adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and minimise risks during the collections process. Positive Impact : Be an inspiring force, contributing positively to your team. Get it Done : Own your role and drive results with accountability. Find Better Ways : Seek continuous improvement and innovation. Do the Right Thing : Uphold high ethical standards in every action. We are looking for candidates with at least 6 months of experience in outbound collections, sales, or customer service. If you are results-driven, thrives under pressure, reliable, have a positive attitude, enjoy working as part of a team then this could be the perfect role for you. A Matric qualification (or equivalent). A positive credit record and a clear criminal record. Strong verbal and written communication skills. Computer literacy and the ability to handle systems efficiently. Performance-Driven Rewards : With uncapped commission, the sky’s the limit for what you can earn based on your efforts. Growth Opportunities : We believe in nurturing our team members for career growth. Your success here opens doors for further development within Nimble. Full Training Support : Comprehensive 15-day training will prepare you to succeed. We ensure that you're fully equipped to hit the ground running. Your Team Manger is dedicated to on-the-job training to ensure you are supported on your journey to success. Exciting Benefits : In addition to salary, enjoy benefits like WIFI Access, hybrid work opportunities, overtime opportunities, medical cover as well as health and life cover to give you peace of mind. Customer Service jobs
Job title : Collections Consultant
Job Location : Western Cape, Cape Town
Deadline : October 25, 2025
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Consultant • Cape Town, ZA
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