Account Director Durban, Kwazulu-Natal, South Africa

Established in

• , OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.

We partner with over clients in 40+ countries and counting.

Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work.

Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results. Role : Account Director (12 months FTC)

About the role : Working in strategic partnership with our client, the Account Director will lead cross‑functional teams to create powerful and impactful digital and social content.

This role demands exceptional strategic thinking, client service excellence, and creative leadership, while actively driving new business opportunities to fuel growth.

The Account Director builds and nurtures senior‑level client relationships, serving as a trusted advisor and brand guardian.

What you will be doing :

Client Partnership and Brand Stewardship

Brand Guardianship : work in true collaboration with clients, ensuring every project delivers an exceptional client experience

Cross‑Brand Coordination : orchestrate work across client brands, distributing data insights throughout the client ecosystem for maximum impact

Interagency Management : Facilitate coordination between multiple agencies as required

Financial and Operational Leadership

Financial Accountability : Maintain overall financial control of accounts, providing regular and timely reports to the Operations Director

Project Execution : Own delivery of projects, run rates, and client satisfaction through regular job owner catchups and weekly account management reviews

Growth Targets : Drive and deliver growth targets for assigned accounts

Process Optimization and Problem Resolution

Escalation Management : Serve as the primary escalation point for client or internal SLA‑adherence issues

Process Improvement : Identify process gaps, capture improvement suggestions, and collaborate with the Head of Operations to implement solutions

Team Advocacy : Negotiate win‑win compromises with clients on behalf of team members

Business Development

New Business : Identify and pursue new business opportunities through relationship building

Account Growth : Leverage existing relationships to expand service offerings and account value

What you need to be great in this role :

8+ years of progressive experience across digital marketing, social media management, artwork and creative production

FMCG sector experience strongly preferred

Core competencies : Exceptional engagement skills with proven ability to influence clients and build strong working relationships

Developed financial and commercial expertise with a demonstrated track record of driving growth across new and existing businesses

First‑rate strategic planning and creative judgment capabilities

Outstanding verbal and written communication skills with strong presentation abilities and natural rapport‑building talent

Proven ability to manage, mentor, and develop junior team members

Advanced Microsoft Office skills and related software competency specialized knowledge

Deep understanding of IIG group products and strategic application

Experience integrating with client‑side teams while maintaining premium agency service standards

Creative contribution capabilities with practical studio output experience

Financial accountability and budget management expertise

Interagency coordination and relationship management

Our values shape everything we do : Be Imaginative to push the boundaries of what's possible

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.

All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets.

Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

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