Team Leader, Cash (Level 1)
Standard Bank GroupCape Town, Western Cape, South Africa30+ days ago
Job descriptionNational Diploma (NQF 6 or higher) in Business Commerce Finance or a related field. FAIS-aligned qualification (where applicable) will be advantageous. Additional certifications in cash management ATM / forex operations or risk and compliance will be beneficial. 45 years experience in a branch banking environment with a solid understanding of cash handling foreign exchange ATM operations and bulk cash procedures. 23 years in a leadership or supervisory role managing a cash operations team with proven ability to drive performance manage risk and uphold compliance in a high-volume environment. Demonstrated ability to interpret and apply banking policies including SARB regulations cash security protocols and operational risk management standards. Experience in client engagement and internal collaboration particularly around resolving cash discrepancies managing escalations and enhancing customer service in a frontline environment. Adopting Practical Approaches & Exploring Possibilities Articulating Information & Providing Insights Challenging & Generating Ideas Convincing People & Understanding People Following Procedures & Upholding Standards Making Decisions Application & Submission Verification (Consumer Banking) Banking Process & Procedures Client Retention Customer Acceptance & Review (Consumer Banking) Customer Understanding ( Consumer Banking) Product Knowledge (Consumer Banking)
To oversee all cash (including forex) matters (e.g. Cash Consultant II and / or ATMs) for a Point / s of Representation (POR / s) within client experience product and laid down requirements. Specific responsibilities include :
- Team Leadership & Performance Management : Lead coach and manage a team of Level II Cash Consultants driving a culture of accountability high performance and exceptional client service.
- Cash & Forex Operations Oversight : Oversee all cash functions including ATM / ANA maintenance reconciliation bulk cash and foreign exchange operations ensuring accuracy efficiency and compliance with SARB and bank regulations.
- Risk Compliance & Governance : Act as a custodian and key risk manager ensuring all transactions audits and controls are managed within mandate and that irregularities are resolved timeously.
- Operational Efficiency & Client Experience : Analyse cash flow trends maintain optimal cash levels support digital migration and collaborate across departments to enhance service delivery and operational effectiveness.
Qualifications :
Experience Required
Additional Information :
Behavioural Competencies :
Technical Competencies :
Remote Work : No
Employment Type : Full-time
Key Skills
Hyperion,Acquisition,Asset,ABAP,Basic,Activex
Experience : years
Vacancy : 1
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Team Leader • Cape Town, Western Cape, South Africa
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