Technical Account Manager (TAM)

Growth Resourcing is looking for an experienced and dedicated Technical Account Manager (TAM) to join our talented team. In this role, you will act as a key liaison between our technical teams and clients, ensuring that our customers understand and derive maximum value from our products and services. The TAM will be instrumental in managing customer relationships, providing technical guidance, and integrating feedback into our continuous improvement processes. This position requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Your responsibilities will include onboarding new clients, addressing technical inquiries, and collaborating closely with our engineering and product teams to enhance the customer experience. At Growth Resourcing, we value team members who are proactive, customer-focused, and passionate about technology. If you thrive in a collaborative environment and are committed to delivering exceptional service, we invite you to bring your expertise to our team.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 3+ years of experience in a technical account management or similar role
• Strong understanding of software applications and technical concepts
• Exceptional communication skills, both verbal and written
• Experience in providing excellent customer service and technical support
• Ability to manage multiple projects and priorities efficiently
• Familiarity with CRM and ticketing systems
• Proven ability to work collaboratively with internal teams and clients
• Strong analytical and troubleshooting skills

Benefits

Why Join Us?