Sales & Customer Success Specialist (Brand Concierge)

Sales & Customer Success Specialist (Brand Concierge)

100% Remote E-commerce

At TalentPop App , we integrate exceptional customer service with aggressive sales conversion goals. We operate on a fundamental principle : the best support is the best sales strategy.

We are looking for a highly motivated Customer Experience Sales Specialist . This is a dynamic, hybrid role where you are the vital link, ensuring every customer interaction is a high-end, personalized experience that builds loyalty and maximizes revenue.

If you are a goal-oriented professional with a passion for premium customer experience and proven success in sales conversions within e-commerce, this is your opportunity!

Key Responsibilities : The Revenue-Driving Concierge

Your Role Blends High-quality Service With Direct Revenue Generation

• Direct Revenue Generation : Proactively identify and execute high-value sales actions, including upselling, cross-selling, and product bundling, to maximize the Average Order Value (AOV).
• Sales Recovery & Retention : Implement targeted strategies for abandoned cart assistance, subscription recovery, and winback campaigns to recapture lost sales and boost Customer Lifetime Value (LTV).
• Premium Customer Engagement : Serve as the brand's voice via phone, email, live chat, and SMS, providing personalized product guidance and expert inquiry resolution.
• Brand Concierge Service : Deliver a consistently high-end, consultative experience that aligns with the brand’s identity, making the customer feel valued throughout their journey.
• Process Improvement : Accurately log customer interactions and sales data, monitoring feedback trends to collaborate on continuous improvements in CX and sales workflow.
• Post-Purchase Excellence : Efficiently manage all order-related concerns (tracking, returns, and exchanges), ensuring a seamless experience that encourages immediate repeat sales.

Required Qualifications & Experience

Technical Requirements For Remote Work

Why Choose TalentPop App?

IMMEDIATE ACTION REQUIRED : APPLICATION FAST-TRACK!

Ready to blend world-class service with effective sales conversion? Apply now to become our next Customer Experience Sales Specialist at TalentPop App!

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

IT Services and IT Consulting

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