Customer Retention Specialist
TalentPop AppWorkFromHome, Gauteng, South Africa12 hours ago
Job descriptionMandatory Experience : 2+ years of proven experience in Customer Retention, CRM Marketing, or Loyalty Program Management is essential. E-commerce Proficiency : Must be comfortable and experienced with retention metrics and platforms used in high-growth e-commerce (e.g., CLV, Klaviyo, ReCharge, or similar). Analytical & Data Skills : Outstanding ability to interpret customer data, segment audiences effectively, and measure the ROI of retention initiatives. Tech Savvy : Familiarity with CRM systems (e.g., HubSpot, Salesforce Marketing Cloud) and advanced email / SMS marketing tools is a significant advantage. Work Environment : Must be a highly motivated self-starter comfortable thriving in a remote, high-performance setting. A dedicated personal computer or laptop (i5 processor or modern equivalent). A stable, high-speed internet connection (minimum 15 Mbps download and upload speed). A quiet, professional workspace suitable for conducting clear, uninterrupted calls and video meetings. Incentive Pay : Opportunity to earn commissions and performance bonuses in addition to your base salary. Work Flexibility : 100% permanent work-from-home setup—zero commute required. Benefits : Comprehensive health coverage (HMO or monthly stipend) and paid time off. Growth : Clear paths for career advancement and professional skill development within a supportive team. Select Position : When applying, please choose “Brand Concierge” from the list of available roles. Enter Code : In the application form, you must enter the unique code BCS in the designated application code field.
Customer Retention Specialist | Remote (Loyalty Architect)
At TalentPop App , we are dedicated to helping high-growth e-commerce brands maximize profit by turning first-time buyers into lifelong customers. We firmly believe that retention is the ultimate driver of sustainable growth.
We are looking for a highly strategic and results-driven Customer Retention Specialist . This vital role focuses on reducing churn, increasing repeat purchase rates, and boosting the Customer Lifetime Value (CLV) for the brands we partner with.
If you are a talented self-starter who excels at segmentation, personalization, and creating loyalty programs in a fast-paced e-commerce environment, we want to hear from you!
Key Responsibilities : CLV, Loyalty, and Churn Reduction
Your daily focus will be maximizing Customer Lifetime Value (CLV) and fostering deep customer loyalty :
- Retention Strategy : Develop and execute multi-channel strategies (Email, SMS, Loyalty Programs) focused on maximizing customer repeat purchase rates and average order frequency.
- Churn Analysis & Intervention : Conduct deep dive analysis into customer cohorts to identify key churn indicators and develop timely, targeted intervention campaigns to save at-risk customers.
- Winback Campaigns : Design, implement, and test personalized winback and reactivation flows for lapsed customers, focusing on compelling offers and product education.
- Loyalty Program Management : Oversee the optimization and performance of loyalty and rewards programs, ensuring high enrollment and redemption rates that drive desired customer behavior.
- Subscription Optimization : For applicable brands, optimize the entire subscription lifecycle, from onboarding to management of cancellation flows.
- Reporting & Segmentation : Track retention KPIs (e.g., Churn Rate, CLV, Repeat Purchase Rate) and utilize CRM tools for advanced customer segmentation.
Candidate Requirements
Technical Setup Requirements (Remote)
Why Join TalentPop App?
APPLICATION FAST-TRACK : IMMEDIATE ACTION REQUIRED!
Ready to be the loyalty architect behind top E-commerce brands? Apply now to become our next Customer Retention Specialist!
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Retention Specialist • WorkFromHome, Gauteng, South Africa
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