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Contact Centre Consultant FTC

Discovery LimitedCape Town, ZA

25 days ago

Job description

Job title : Contact Centre Consultant FTC

Job Location : Western Cape, Cape Town

Deadline : October 03, 2025

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Key Purpose

To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions :

Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved

Servicing our members in a customer centric way to ensure that we live by our service principles

Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced

Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood

Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

Delivering results and meeting customer expectations

Deciding and initiating action

Analysing

Resilient

Following instructions and procedures

Coping with pressure and setbacks

Working with people

Relating and networking

Presenting and communicating information

Persuading and influencing

Learning and researching

Skills

Excellent verbal and written communication skills;

Excellent administration skills;

MS Office and PC literate

Time Managemen

Personal Attribute and Skills :

Customer Centric

Empathetic

Education and Experience

Education :

Matric with Mathematics or Accounting minimum of 50% and above.

Having a achieved a minimum of 50% in English in Matric

Basic MS Office Skills

Experience

At least 12 months working experience in a customer services environment

Advantageous

The Business Writing Skill

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Contact Centre Consultant Ftc • Cape Town, ZA

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