Sales Manager

One&Only ResortsCape Town, ZA

30+ days ago

Job description

Job title : Sales Manager

Job Location : Western Cape, Cape Town

Deadline : November 03, 2025

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Job Summary

Must be able to identify and qualify new accounts that have the potential to generate revenue for the resort for both Rooms and Food and Beverage, as well as manage the existing account base to increase sales through repeat business. Sales Manager must meet and exceed forecast of revenue and room night production as well as sales activity goals outlined in the annual plan.

Under the direction of the Associate Director of Sales, the Sales Manager will handle the allocated source markets for the One&Only Cape Town.

Duties include, but are not limited to, developing new key accounts, building on existing accounts and achieving sales goals.

Key Duties and Responsibilities

Sales :

Identify, solicit and develop existing and new accounts.

Represent company in designated events (IE Trade Shows, Product Launches Etc.)

Travel as designated to conduct sales presentations.

Develop and monitor action plans for designated accounts in order to meet departmental goals.

Coordinate incentive programs with designated accounts as needed.

Act as a liaison between the Company and the client and serve as the spoke person on behalf of the company

To ensure delivery of best support and customer service to clients

To anticipate and address clients’ needs in order to exceed their expectations

To plan, organize and host client events, familiarization trips, trade and consumer shows, and internal clients / hotels’ sales

Plan and conduct creative site inspections

To identify and profile new market opportunities

To use approved presentation materials & procedures to ensure brand consistency

To create an outstanding brand image in every interaction with clients

To maintain a high level of product and service awareness in order to explain and sell services and facilities to clients effectively and confidently

To plan and provide clients’ training sessions, as needed and required, in order to enhance clients’ productivity and improve revenue generation

To maintain a high level of competition product knowledge, market intelligence and pricing and to make recommendations for strategic or tactical amendments to rates

To set high performance standards and to pursue aggressive goals

To strive for constant improvements and to take responsibility for achieving business results

Maintaining rate integrity and maximizing yield opportunities in cooperation with revenue management

Marketing :

Negotiate cooperative marketing programs and work closely with Brand Communications in ensuring brand integrity with assigned account’s channels of distribution.

Administration :

Communicate contractual and promotional rate information to assigned accounts.

Provide on-going support / account maintenance including inventory and billing issues.

Ensure internal and hotel departments understand issues related to assigned accounts.

Coordinate and up-date departmental reports as designated.

Acts with a degree of independence as liaison with both internal and external clients. Handle clients’ requests and complaints as appropriate.

Support and perform other duties as assigned by Executive Manager, Sales and Marketing.

Skills, Experience & Educational Requirements

Sales oriented individual

Excellent verbal / written communication skills

Ability to handle multiple tasks

Strong background in all aspects of leisure sales

Minimum of five (5) years’ experience in a similar position

Ability to manage sales team.

Strong Command of the English Language

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Sales Manager • Cape Town, ZA

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