Technical Sales Coordinator (Must Have Steel And Metal Industry, Or Engineering Industry Experience)

Overview

To take charge and ownership of all Internal Sales queries. To comply, enforce and uphold all company policies, processes, procedures, standards, rules and regulations, and code of conduct. To maintain the highest standards of order processing, customer support, document handling, record keeping and reporting in the Sales and Marketing department.

Responsibilities

• Manage and action all internal sales enquiries.
• Generate and issue customer quotations within specified turnaround times.
• Analyse, understand and translate sales enquiries to extract technical information to quote correct product and specifications.
• Analyse, understand and translate tender documents, specifications, processes, and scope requirements.
• Complete and compile all natures of tender forms and supporting documents for tender applications and bid submissions.
• Understand part numbers and model numbers to match sales enquiries to specific products according to customer requirements.
• Compile product specifications and configurations according to customer requirements.
• Estimate and calculate cost pricing, markups, and selling prices.
• Obtain product pricing and specifications from internal price lists.
• Obtain prices from suppliers for buyouts and other 3rd party products.
• Manage, maintain and communicate supplier price increases as they occur.
• Generate transaction documents on the system such as Sales Orders, Proforma Invoice, and Purchase Orders, for inter‑company processing and invoicing.
• Generate Work Orders for internal review, approval and distribution, once Customer Orders have been loaded on the system.
• Open electronic and hardcopy project files and folders and transfer all relevant quotations and supporting documentation, once a sales quotation becomes an official customer order or project contract.
• Capture quotation and customer order information on Marketing Report, for easy access to customer quotation and order history. Manage and upkeep Marketing Report daily.
• Maintain a weekly / bi‑weekly planner to work out and action daily priorities, log and track customer inquiries, at every stage of the sales process with prospective and / or existing clients.
• Provide accurate, detailed and timely information regarding activities and queries of sales representatives and all prospective and / or existing customers, weekly / bi‑weekly.
• Keep regular contact and communication with the factory on production status of priority orders.
• Generate monthly reports for quotation to order turnaround, sales targets, statistics on movements of specific product categories, up‑sells etc.
• Communicate effectively with transporters, logistics providers, procurement, and other operational stakeholders for scheduled and time‑ous movement of goods.
• Liaise with all relevant departments and managers regarding daily operational requirements, production status, and sales demands and targets.
• Collaborate and interact effectively with all employees in the company.
• Timely complete applications forms and documents and submit for marketing events like trade shows and expos etc.
• Complete supplier vendor application forms, and update account information on vendor portals when required.
• Manage and maintain customer relations and customer portfolios.
• Administer and issue customer applications forms for new and prospective customers.
• Telephonically assist customers with queries daily.
• Liaise with customers regarding job completion dates, delivery dates, tender submissions, quotation progress, or any other relevant information as required.
• Write professional letters to communicate with customer on official matters.
• Manage and maintain all social media pages, website updates, calendars and notebook gestures, product catalogues, and all other sales and marketing materials.
• Manage and maintain documents such as invoices, delivery notes, dispatch notes, collection notes, waybills, transfer notes, and other related documents, to keep proper control and records.
• Timely process and file documents on the Server and in the Project Files.
• Sort, organise, and maintain proper filing of documentation.
• Maintain general and proper housekeeping of working area.
• Ensure compliance with all company policies, processes, procedures, standards, regulations, and code of conduct.
• Ensure compliance with all customer standards, regulations, code of conduct, and policies.
• Carry out general admin and ad‑hoc duties as required to ensure proper and efficient functionality of the Sales and Marketing department.

Requirements : Work Experience

Other Experience

General Requirements

Qualifications

Should you not receive a response within 10 working days, please consider your application as unsuccessful.

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