Telecoms Account Manager melrose

Client Manager Job Description

The client manager has account responsibility and their key function is around analysing the client’s situation and business requirements through awareness, empathy and good questioning. They have the ability to influence clients to use company solutions through articulating value in the client’s terms.

Key Roles and Responsibilities

• Take ownership of clients : They take ownership of a range of accounts within the domestic, mid-market or international marketing segments, by passionately advocating the client requirement while keeping sight of the need to increase revenue and improve margins for the company.
• Develop account strategy : These employees use their engagement skills to establish their account strategy with key stakeholders, building enduring relationships and displaying an understanding of client industry, business environment, and strategy.
• Ensure client satisfaction : They drive for client satisfaction throughout the entire lifecycle of the clients’ buying process, taking ownership of the commercial agreement for each client.
• Generate demand from clients : They assist clients to identify current needs and effectively articulate how the company can add value through services and solutions.
• Develop and grow profitability : The client manager approaches account management systematically to develop and grow accounts profitably.
• Vulnerability analysis : They conduct a vulnerability analysis of the company's position in comparison to competitors and vendors.
• Effective use of sales tools and methodologies : They use the company's sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.
• Ensure governance : Client managers develop and align governance and compliance policies to identify and manage risk exposure liability.
• Ensure financial compliance : They monitor and control financial governance and compliance to manage financial costs.
• Behavioural skills : Client managers work effectively in teams and manage their assigned work processes, contributing ideas for improvement.

Skill Requirements

Personal Attributes Required

Package & Remuneration

IT & Internet

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