Account Specialist

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose

The purpose of this role is to ensure that all the service, performance (SLA) and costing data (volume & value trends) are analyzed and collated for the customer; and have insight into customer requirements and identify opportunities to create joint efficiencies to manage customer profitability.

Key Responsibilities

Relationship Management

• Interact with relevant customer (Principal) departments to resolve and manage day to day operational queries.
• Manage interactions between customers and Vector at the appropriate level with key Vector departments including Operations, Supply Chain, Finance and Administration (especially Commercial).

Key Account Data Analysis and Performance Reporting Management

Customer insight and profitability management

Reporting

Project Management

Team Coordination and Self-Management

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

Skills and Competencies

We look forward to hearing from you!

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