Online Diamond and Jewelry Inside Sales

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At Rare Carat, our number one priority is the customer. We strive to provide the best possible experience to every visitor whether they purchase from us or not. By taking an education based approach, we are able to connect with our customers on a personal level all while helping them choose a diamond and setting.

In just 8 years, Rare Carat has grown to be the number one marketplace for diamonds in the United States and was called the “Secret to buying a diamond” by the New York Times. Rare Carat powers over $100m in annual sales by creating transparency in a historically opaque industry using AI and machine learning.

Rare Carat is looking for an Inside Sales Associate who is eager to join our remote customer success team. The ideal candidate has experience in, and understands, top notch customer service as well as has a passion to educate customers about diamonds and fine jewelry.

In this role, you will be responsible for building and maintaining relationships with the customers, helping as they navigate our site for diamonds, engagement rings and fine jewelry, and assisting them throughout the sales process.

Key Responsibilities

• Customer Engagement : Respond promptly to customer inquiries via email, chat, and phone, providing expert guidance on diamonds and fine jewelry.
• Online Sales : Understand customer needs and preferences to recommend products that align with their style and budget. Assist throughout the sales process including processing orders and payments, coordinating shipping and delivery and following up to ensure customer satisfaction.
• Product Expertise : Stay updated on jewelry trends, product details, and Rare Carat offerings to educate and assist customers effectively.
• CRM Maintenance : Log customer interactions and manage sales pipelines using CRM tools.
• Collaboration : Work closely with the marketing, product, and operations teams to enhance the customer experience and resolve issues efficiently.

Qualifications

Your Education and Experience

Your Skills

Location, Hours + equipment needed

How to Apply and What to Expect

If you’re interested in becoming part of one of the greatest remote teams in the jewelry industry, apply via LinkedIn or by sending us an email with your CV to Please no phone calls or chats as we like to leave those lines open for our customers.

If you have applied for any CS related position within the last 2 months, you needn't apply again. We have your CV on file and will contact you if you're a good fit.

After we review your CV, if you’re a good candidate for the position, you will receive an email with the next steps (during peak times, it could take our hiring team up a week to respond).

The interview process for all positions at Rare Carat includes an online exercise to show off your diamond and jewelry knowledge skills as well as an opportunity to explore our site and have a chance to answer some real life customer questions. It will also include up to 2-3 video interviews.

Referrals increase your chances of interviewing at Rare Carat by 2x.

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