Spa Therapist

Purpose of the Role

To deliver a variety of spa and wellness services in a serene, luxurious environment, ensuring guest comfort, safety, and satisfaction. The role includes maintaining spa equipment and product inventory, responding to guest needs with professionalism and warmth, and contributing to the overall guest experience in line with The Cape Cadogan’s standards.

Key Focus Areas

• Uphold the Africology and Cape Cadogan Spa philosophy in all daily operations, as trained.
• Perform treatments and product sales to the highest standards of hygiene, professionalism, and guest care.
• Provide expert consultations, skin analysis, skincare treatments, and bodywork including massage therapies.
• Assist in evaluating and improving spa processes and product offerings.
• Manage bookings, appointments, and maintain accurate client records.
• Offer informed advice on cosmetic and wellness product purchases.
• Follow stock control procedures and ensure spa inventory is well-maintained.
• Ensure accurate and timely billing for spa services, adhering to hotel administrative procedures.
• Participate in daily briefings and regular strategy meetings with management.
• Promote spa services by engaging with guests in public areas and during mealtimes when appropriate.
• Maintain all spa equipment and report any faults promptly to management.

Qualifications & Skills Required

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth :

Be AWARE (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the “more” value)Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the “family” value)Act in harmony

Work together

Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence

Keep learning

Own it

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