Customer Success

Customer Services Representative (UK Market)

Industry : SaaS / Beauty & Wellness Tech

Channel : Live Chat Support (B2C & B2B UK Market Focus)

Location : In office, Cape Town CBD

Language Requirement : Native or fluent English (professional-level)

Salary : R18,000 - R25,000 per month (CTC)

About the Company

Join a fast-growing Beauty & Wellness Tech brand redefining how salons, spas, and beauty professionals engage with clients through innovative SaaS solutions

• Play a central role in supporting UK-based clients and users, helping them thrive through intuitive digital tools

What You'll Be Doing

Operate and fine-tune AI-powered live chat systems (e.g., Intercom, Zendesk) to ensure seamless customer journeys

Handle real-time inquiries from end-users and UK-based business clients with professionalism and empathy

Identify upsell and cross-sell opportunities during customer interactions

Escalate technical issues promptly, ensuring resolution in line with SLAs

What You'll Need

Minimum 2 years in B2B sales or client support, ideally within a SaaS or tech-driven environment

Direct experience supporting or selling to UK-based clients, with an understanding of local communication styles and customer expectations

Comfortable managing the full sales cycle : from initial engagement and demoing to closing and onboarding

Clear, persuasive, and professional written and verbal English communication

Proficient in Salesforce, Slack, Google Workspace, and Microsoft Office

Thrives in fast-paced environments with minimal supervision

Skilled at juggling multiple client conversations, leads, and workflows without losing accuracy

Bonus Points If You Have