Reservations Consultant

The main purpose of the Reservation Consultant is to provide a professional service in enhancing the guest experience and maximising revenue flow whilst providing expert travel advice.

Key Responsibilities

• Build relationships and craft experience by booking Singita accommodation and logistics services in the areas within which Singita operate.
• Maintain relationships with partner clients Travel Advisors around the world with a particular focus on Africa-based operators who contact Singita.
• Mastering multitasking and systems required, such as Springer-Miller, WETU, Travelogic and LeanKit.
• Administrative work to create and finalize a booking.
• Participate in all product training (including site inspections appropriate to the role).
• Ensuring clients adhere to terms and conditions, make a deposit, and make final payments.
• Providing a flawless guest itinerary aligned with Singita’s brand promise and business strategy.
• Self-educate on relevant experiences that Travel Advisors may enquire about, e.g., markets, restaurants, flight connections and third-party products in Southern and East Africa.
• Foster a culture of collaboration, and with this support of the multi-skilling of staff.
• Active participation in and effective communication and support of Singita's conservation message and purpose.

Skills & Experience

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