Gaming Finance / KYC Team Lead

Cape Town, South Africa

Working Pattern : Must be willing to work shifts, weekends and holidays.

Welcome to Virgin Bet, where innovation meets excitement in the heart of Cape Town! As a proud member of the LiveScore Group, Virgin Bet is on an exhilarating journey to redefine the world of online betting. With our new office opening in Cape Town, we’re excited to expand our vibrant team and bring our exceptional services to new heights.

Virgin Bet thrives on providing an unparalleled betting experience that combines cutting-edge technology with a passion for sports. Our culture is built on collaboration, creativity, and diversity, fostering an environment where every employee can make their mark while enjoying the thrill of the game. Join us as we embrace the dynamic spirit of Cape Town and contribute to a brand that pushes boundaries and champions innovation.

If you’re ready to embark on an adventure with us, we can’t wait to meet you and see how you can help us shape the future of Virgin Bet!

The Role

The Gaming Finance / KYC Team Leader is responsible for ensuring that the KPIs, objectives and targets of the business are met (and, where possible, exceeded), through the effective leadership and development of the team for which they are accountable. The team leader for this area should possess an in-depth understanding of Fraud & Payments, as well as National Gaming Board KYC and AML requirements.

Key Responsibilities

• Responsible for managing and supervising the SA Gaming Finance team activity
• Ensure that financial and compliance policies and risks to the business are adhered to and minimised
• Contribute to the development of the Fraud Risk & KYC policies, products and services.
• Ensuring that member identification documentation is collected and processed within the agreed SLA
• Monitoring productivity levels to ensure KPI’s are met and optimised
• Support, coach and develop the GF / KYC Agents to achieve business targets and objectives
• Training of new team members, allocating tasks and workloads
• Ensure monthly 1-2-1’s and team meetings are effectively and fairly conducted and accurately documented
• Using the company review and development discussion (RADD) policy and support the GF team
• Ensure a monthly audit of the department service is carried out
• Produce a monthly report to be circulated to the Gaming Finance Operations Manager, ahead of the operating board highlighting any significant operational issues and residual risks including a weekly at a glance updates and risk statements.

Key Skills and Experience

What can we offer?

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