Senior IT and Network Technician

ENVIRONMENT

A dynamic skin care company is seeking a skilled Senior IT Technician to join their IT team, providing high-level technical support across the business. The role involves resolving hardware, software, and network issues within a 48-hour turnaround, performing root cause analysis during troubleshooting, and supporting enterprise-level applications and systems, including Power Apps, O365, Azure, and the onsite server environment.

DUTIES

• Provide advanced technical support for hardware, software, and network related tickets within a 48-hour closure time.
• Perform root cause analysis when troubleshooting.
• Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.
• Daily server checks by means of RMM software to ensure all systems are running optimally.
• Follow up with suppliers on tickets and faults logged with their service desks.
• Maintain and administer server storage solutions and network devices.
• Ensure the security and integrity of the company\'s IT infrastructure.
• Perform regular system updates, patches, and backups.
• Monitor and respond to security incidents and threats.
• Implement and enforce IT policies and procedures.
• Maintaining the PABX, adding cordless and desk phones.
• Assist employees with IT-related tickets and provide end user education on current and new technologies.
• Assist with developing and maintaining documentation for IT internal procedures and user guides.
• Ensure all IT related issues raised by employees are logged before attending to the issue.
• Maintain 98% company SLA on critical or downtime tickets.
• Assist with network planning and keeping LAN / WAN documentation up to date.
• Assist with the evaluation and recommendation of new hardware and software solutions.
• Assist with the development of their Microsoft eco system, both onsite and cloud.

REQUIREMENTS

ATTRIBUTES

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