Key Accounts Manager Centurion

About the Company

The company is a provider of Returnable Packaging and supply chain solutions to a variety of industries with key capabilities in the Automotive, Agriculture, Retail, Health Care, and General Manufacturing sectors. As a leading service provider, we proactively seek out the expressed and unexpressed optimized process efficiency needs of any industry and provide solutions that offer visibility , collaboration , control , and efficiency .

About the Job

TrenStar has an exciting career opportunity for a dynamic Central Key Accounts Manager to provide administrative and analytical support to our Nationwide Key Accounts Team.

Purpose of the Job

To act as a centralized liaison with clients and Key Account Managers (KAMs) in respect of all client accounts.

Duties & Responsibilities

• Acquire a thorough understanding of Client administrative needs and requirements.
• Fully versed in all the KAM administrative functions and performs such to requirements.
• Serve as the link of communication between KAMs and internal teams.
• Resolve client account queries and provide the KAMs with the required inputs, reports, analysis, and resolutions to attend to the issues.
• Prepare regular and ad hoc reports of progress and forecasts to KAMs.
• Monitor centrally all client base account statuses and schedule client stock takes for KAMs.
• Support client stock take feedback by KAM to clients with updated client stock take reports.
• Follow-up on client stock take presentation and feedback from KAMs and report to management.
• Liaise with Control Tower Department for analytics support or finance department for invoicing support.
• Drive the central roll-out of new client initiatives, training, and improvement projects via the KAMs and report progress to management.
• Monitor new client service roll-out / implementations and escalate non-adherence by client to KAMs.
• Drive the constant update and maintenance of customer contact details via KAMs.
• Monitor the service adherence to agreed client SLAs.
• Monitor and report on client account performance.
• Monitor all rental equipment on client profiles.
• Follow-up and drive with KAMs action items on client visit registers for conclusion and feedback to clients.

Desired Experience & Qualification

Qualifications and Minimum Experience :

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