Key Accounts Manager
GP ConsultMidrand, Gauteng, South Africa30+ days ago
Job descriptionExperience in sales and providing solutions based on customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels Excellent organizational skills Ability in problem-solving and negotiation Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Strong verbal and written communication skills Assist with challenging client requests or issue escalations as needed Analyzing client data to provide valuable feedback and propose solutions to challenges Monitoring market trends and providing regular competitor feedback Highly goal-oriented, assertive and a hands-on problem solver Analyze and draw inferences from data Weekly Planning and Reporting of Key client meetings and feedback Yearly forecast of New developing key accounts based on Sales potentials Adding existing clients to key account structure Building monthly reports from available data of web portal Signing off and presentation of monthly reports done by Aftersales department. Liaising with Sustainability department on new projects and project timelines.
Duties & Responsibilities
Primary Purpose of the Job
- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquiring a thorough understanding of key customer needs and requirements
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal team
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Monitor and analyze performance metrics and suggest improvements
- Operating as the lead point of contact for any and all matters specific to your accounts
- Perform research and identify new potential customers and new market opportunities
- Provide timely and effective solutions aligned with clients’ needs
- Liaise with Marketing and Product Development departments to ensure brand consistency
- Stay up-to-date with new product launches / Waste management Solutions
- Manage all existing contracts
- Manage all Key accounts
- Manage, Present and report on all Clients Monthly, Quarterly and Annual reviews
Requirements and Skills
Main Tasks (Day to day Sales Management Tasks)
Duties / Tasks
Package & Remuneration
R 35000 - R 45000 - Monthly
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Key Account Manager • Midrand, Gauteng, South Africa
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