Credit Controller

Reference : PE -KB-2

Our client in the Education sector is looking for a Credit Controller to join their team based in Port Elizabeth.

Duties & Responsibilities

• Collections on outstanding accounts as per assigned aging report.
• Following protocol in line with Standard Operating Procedures (SOP) when dealing with different account aging buckets.
• Receiving inbound calls / ensuring outbound quality call quota is reached daily / weekly / monthly.
• Meeting monthly collection target and reducing portfolio risk (High Risk Accounts (90-120D).
• Ensure all payment plans are adhered to.
• Escalation and assistance of account related queries (Billing / Statements / Payments).
• Ensure Debit Order return process is followed.
• Follow-up on Broken PTP’s and outstanding queries in order to recover payment.
• Manage Holds in line with Aging Bucket (Adding / Removing).
• Students must be suspended for non-payment after 90 days. List to be prepared and Escalated to Senior to action.
• Accounts must be handed over to Pre-Legal after 120 days. Handover checklist to be completed and escalated to Senior to action.
• All communication must be done in line with Standard Operating Procedures (Type and Time).
• Detailed notes to be placed on Excalibur (Collection System) for all allocated accounts.
• Prepare documents for Adjustments / Refunds / Transfers / Bursaries / Payment Plan change for Campus Senior / National Senior.
• Accurate processing of unallocated payments to be reviewed by National Senior.
• Work closely with admission team to resolve cancellation queries and close loop with customer.
• Credit Balance investigation.
• Updating Notes on Excalibur.
• Handle account queries or complaints and provide appropriate solution and alternatives.
• Assisting and dealing with queries via IIE Assist (Freshdesk) and walk-ins when based at campus.
• Build sustainable relationships with internal and external stakeholders through open and interactive communication in order to resolve outstanding account queries.
• Evaluation of all Key Performance Area. Items such as quality of work, deadlines met, and query handling will be checked.
• Quality of e-mails, calls and letters sent will be evaluated.
• Quality of notes and information saved in Excalibur.
• Reports and documents prepared and sent to Campus Senior / National Senior will be audited.

Competencies Required

Package & Remuneration

Monthly

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