Hospitality Coordinator

Company DescriptionTOTALCARE Living offers the comfort and sophistication of a hotel, combined with the care and attention of private, specialized nursing.

We provide fully equipped assisted living and high care frail care facilities to ensure the well‑being and comfort of our residents. TOTALCARE is seeking a friendly, caring, compassionate, and administratively strong individual to join our Constantia team in the capacity of the Hospitality Coordinator.

This position is responsible for, but not limited to : Coordinates and monitors the daily function of the care support departments. Attends to and queries requests via phone and email. Manages effective and efficient stock control systems with the assistance of the supervisors and assistants. Identifies and addresses maintenance concerns of the premises, building, and equipment. Monitors and ensures the cleanliness and tidiness of the entire facility and all equipment. Arranges, attends, and constructively participates in facility, staff, family and centralised function meetings. Monitors and enforces staff adherence to policies and procedures. Checks the implementation of staff duty delegation and task allocation, and maintains accurate and updated employee records. Coordinates the preparation of new admissions' rooms and ensures all associated documents are completed and kept up to date. Prepares resident charge sheets, verifies them with the NSM, submits them to the accountant, and addresses account queries. Signs off on and submits head office reports accurately and time‑tously (including daily and monthly reports) and checks that all compulsory care reports are fully completed and uploaded to head office time‑tously. Position requirements : Driver's license; 3 years Hospitality and / or healthcare experience. English and Afrikaans proficiency. Creative ability to initiate and implement activity ideas. Caring and compassionate nature. Working hours : hours per month. Monday‑Friday role with one weekend per month as per operational requirements.

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