Sales Order Administrator

Responsibilities

• Ensure that the Termlite system pricing is correct
• Update wholesale products, deals and prices
• Check customer profiles are accurate and advise if errors are identified
• Daily capturing of Wholesale & Key-Account orders on Termlite
• Daily capturing of Pharmacy & Doctor orders on Repwise system
• Monthly capturing of claw backs for bonus stock on Termlite
• Resolve customer queries regarding non-delivery, order error, tracking, etc.
• Overwrite special nutraceutical & OTC product deals when necessary
• Manage stock allocation to wholesaler / Key Account customers as per specific quantity on hand
• Liaise with UPD to attain PODs (proof of delivery) and supply to customer on request
• Managing and updating the back-orders
• Processing of back-orders on stock when available
• Processing of buy out / tenders when necessary
• Managing the CRM (Customer Relation Management) system with regards to credits
• Coordinate stock upliftment and credits, ensuring sign-off of credits by National Sales Analyst and Operations Manager
• Overseeing UPD to timeously honor credits
• Requesting journal credits from finance to submit to client
• Maintaining new and current stakeholder relations with regards to client queries and overall client satisfaction
• Liaising with finance with regards to clients whose accounts are on hold

Seniorities and employment details

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