IT Officer

IT Officer - 6 Month Contract

Qualifications

Degree or Diploma in Information Technology or Computer Science

Network skills (N Certificate)

AWS and Azure certification (advantageous)

ITIL foundation certification (advantageous)

Experience

Minimum of 5 years of relevant experience in IT

Working knowledge of IT Service Desk ticketing systems

Basic administration of Microsoft Identity Manager (MIM)

Basic administration and skills in Microsoft operating systems and Office 365

Working knowledge of desktop imaging and deployment

Proficient in PC hardware software and printer troubleshooting

Responsibilities

• Contribute to designing and planning the transition in hardware and software infrastructure (if part of the BUILD domain)
• Provide IT support for users through the Service Desk (if part of the RUN domain)
• Ensure continuity of service (if part of the RUN domain) for Operations including hardware and software infrastructure on a day-to-day basis :

Network / Telecommunications : Cabling Switches Optimizers Routers Firewall Proxy SSL VPN gateways WAN WiFi Video-Conferencing systems and other equipment (UPS AirCon Genset IoT etc.)

Systems : Servers (Windows / Linux or iSeries) data backup systems business applications communication and collaborative tools

End users : PCs Thin Clients Smartphones / Tablets Printers Satellite phones Scanner guns Headsets

Ensure ITIL MIS support processes : single point of contact for helpdesk ITSM ticketing troubleshooting log analysis reporting Centreon monitoring

Manage IT hardware resources (inventory)

Implement and act on plans organizational tasks and activities assigned to the RUN and / or BUILD teams

Uphold The Companys group norms and policy compliance : Use only business applications / MIS services aligned with The Company IT catalogue

Apply The Companys security and licensing policies

Carry out other delegated tasks as assigned by the reporting manager within skill set and experience

Occasional travel to The Company sites for IT projects implementation or training

Engage in systems administration including :

General computer support

Software installations and upgrades

Network and printer support

Deployment of equipment

Inventory management

Participate in rotational after-hours and onsite support (The Company operates 24 / 7 with various WMS and TMS systems)

Create and manage specific project plan activities in collaboration with :

Business stakeholders

IT Service Desk & Operations Manager

Cluster MIS Manager

IT Infrastructure Engineer

Coordinate documentation testing and training efforts related to project plans

Continuously evaluate and adjust within project timelines to mitigate risks to project success

Ensure project prioritization and sequencing based on business needs and operational demands

Participate in monthly project meetings to :

Review key activities undertaken

Discuss implementation challenges

Plan key activities for the upcoming month with the MIS Manager

Ensure compliance with current responsibilities and legal requirements related to Quality Health and Safety standards

Report hazards incidents and injuries in line with legislation and The Companys reporting procedures

Participate in programs and assessments to improve the IMS system in the workplace

Key Skills

Children Activity,Animal,EAM,ITIL,BI,Brew

Employment Type : Full Time

Experience : years

Vacancy : 1