Groups and incentives Operations Consultant

Groups and incentives Operations Consultant

Join to apply for the Groups and incentives Operations Consultant role at andBeyond Travel

Overview

andBeyond is built on the strength of remarkable people who care about the guest experience, sustainability, and the communities we serve. The Groups and Incentives Operations Consultant will coordinate and support travel programs and group movements, ensuring operational efficiency, profitability, and high standards of service.

Responsibilities

• Coordinate and execute land tour programs and events
• Assist with the administrative preparation and management of travel files, ensuring effective operations and quality control
• Be available to travel with groups and assist with on-site coordination
• Collaborate with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring profitability and margins in line with andBeyond guidelines
• Provide proactive support to the Group's and Incentive's team
• Maintain relationships with partners and monitor adherence to supplier service level standards
• Support accounts teams to ensure timely debt collection and inform management of potential bad debt
• Maintain accurate information on all confirmed services
• Assist with preparations of travel documentation and operating schedules for prompt delivery
• Ensure compliance with country travel restrictions in administration, planning, and execution of traveling groups
• Provide recommendations to Operations Manager and Groups Reservations Manager to improve guest experiences and service
• Forward client / guest complaints to the Operations Manager and Groups Reservations Manager and ensure timely response
• Be on call for major emergencies and alert the client and Regional Touring Manager as required
• Assist with special projects and any other duties as assigned by Management

Knowledge Required

Qualifications Required

Skills Required

Personal Attributes

The successful candidate should have an enquiring mind, be methodical, pay attention to details, be creative, show perseverance and patience, be able to work under pressure, handle routine tasks, maintain high energy, be flexible, and persist with tasks. We reserve the right to not make an appointment.

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