Groups and Incentives Relief Consultant
IntelliStaffJohannesburg, South Africa30+ days ago
Job descriptionIn-depth understanding of the tourism industry, including travel channels, destination management, and client expectations. Familiarity with travel terms and conditions, market-specific knowledge, and products across Southern and East Africa. Basic business acumen to contribute to strategic planning and commercial decision-making. Awareness of crisis management and emergency response protocols. Exceptional attention to detail to ensure accuracy across documentation, planning, and client communication. Strong organizational ability to manage multiple priorities and meet deadlines efficiently. Initiative and proactive problem-solving skills. Analytical and creative thinking to resolve complex challenges. Team-oriented mindset with effective collaboration and communication skills. Proficiency in systems such as Tourplan, Wetu, and Microsoft Office (Word, Excel, PowerPoint, Outlook) is advantageous. Excellent interpersonal communication. High level of customer service with the ability to anticipate and respond to client needs. Resilience in fast-paced, unpredictable environments. Confident decision-making and independence under pressure. Motivation and diligence in meeting responsibilities and deadlines. A collaborative spirit with a willingness to share knowledge and support colleagues. Driven by purpose and quality service rather than numerical targets. Strong administrative capability.
Location : Sandton, Johannesburg
Key Responsibilities :
- Supervise assigned team responsibilities during staff absences due to illness, leave, or training, including full management of workloads such as re-quotes, proposals, and operational tasks.
- Assist in the development and management of agent and hosted educational bookings in collaboration with the Sales team.
- Support the implementation and testing of systems and procedures.
- Follow up on provisional bookings for relevant teams.
- Re-engage with previously inactive leads during quieter periods.
- Load bookings for consultants during peak seasons.
- Provide support on Small Group Journeys.
- Assist in sourcing new suppliers and products to enhance offerings and drive creativity within the Groups department.
- Occasionally accompany group travel to assist with on-the-ground operations.
Knowledge Required :
Skills Required :
Personal Attributes :
Experience Required :
35 years of previous experience in inbound tour consulting
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Consultant • Johannesburg, South Africa
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