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Business Process Engineer

FirstRand Namibia LimitedJohannesburg, Gauteng, South Africa

23 hours ago

Job description

Job Description

Hello Business Process Engineer Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. An exciting opportunity for an experienced Business Process Engineer to form part of the team responsible for implementing business process and technology solutions to achieve the Human Capital strategy. As a Business Process Engineer, you will partner with the Human Capital business practices and process owners to gain an in-depth understanding of their strategy, operating models, processes, technology and data and leverage your expertise in process analysis, automation, and technology implementations to optimize processes to enhance efficiency and deliver tangible value to our stakeholders. This position offers a unique opportunity to work at the intersection of business and technology, requiring a blend of strategic and analytical thinking, technical prowess, and strong interpersonal skills. If you're passionate about optimizing complex, multi-touchpoint business processes and have a knack for applying advanced critical and systems thinking to translate business needs into technological solutions, we want to hear from you.

Are you someone who can :

Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters.

Control expenditure and identify process improvements to contain and reduce costs.

Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.

Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.

Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.

Provide input into the development of the business area tactical strategy in achievement of the overall business strategy Develop and implement an area operational plan in achievement of Business objectives.

Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.

Ensure implementation of relevant policies, governance, and practice standards across the business. Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.

Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.

Develops an understanding of risks and risk management approaches.

Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.

Educates others and makes suggestions for improvements.

Networks and participates in specialist risk forums where required.

Apply project planning and process engineering methodologies and techniques to plan, elicit, define, and analyse processes to understand process efficiency and effectiveness (quality, cost, risk, innovation, customer experience, end-to-end depth, and breadth of impact).

Analyse, document, operationally improve, signoff and publish baseline processes and standard operating procedures (Current State).

Apply process engineering and improvement methodologies and techniques that focuses on the design or redesign of current processes to improve efficiency and effectiveness, (quality, cost, risk, innovation, customer experience, end-to-end depth, and breadth of impact) in an appropriate manner.

Investigate, analyse, and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience.

Develop presentations and present business cases to business stakeholders to formalize business cases into a prioritized project / initiative.

Optimise processes to execute business case benefits.

Apply business analysis methodologies and techniques to document, validate and manage requirements and ensure the potential solution will efficiently and effectively fulfil the requirements of the stakeholders.

Translate tactical practice plans in defining, delivering, and continuously improving appropriate processes, solutions, services, and systems for the practice.

Align services and solutions to meet business strategic, skills development and related talent enablement requirements.

Measure process changes to ensure unit cost calculations and turnaround times are accurate, to continuously identify opportunities to improve the process and ensure quality of delivery are obtained.

Identify key metrics for measurement after implementation.

Process design development and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits.

Monitor client service reports and align processes to maximise client satisfaction and cost effectiveness.

Monitor and evaluate plans, focusing on results and measuring attainment of outcomes.

Develop new insights into situations and apply innovative solutions to enable organisational improvements.

Translate business strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.

Design and develop Business Process solutions in line with business requirements and service ad-hoc requests for information from clients within the required period and specification.

Provide handover to the relevant execution team responsible for delivering on approved initiative / project.

Provide input into and to participate where applicable in the solution and technical development, testing, training, change management and communication work streams.

Perform Root Cause Analysis where process breakdowns are experienced and develop countermeasures.

Extract data from various sources and convert it into meaningful information that can enhance the effectiveness of business decisions.

Analyse derived information to create value added knowledge of FirstRand's products, channels, service levels, trends, or customers.

Identify key metrics for measurement after implementation and report on the results.

Manage existing reports / dashboards through the ongoing production of business process outputs to ensure consistent information supply in the required format / frequency.

Participate in planned activities that are appropriate for own development.

Display and encourage an appreciation of teamwork and inclusivity.

Develop, encourage, and nurture collaborative relationships across area of specialisation.

Additional Experience

Formal Business Analysis Certification is an advantage

Formal Process Improvement Certification is an advantage (e.g. CBPP, Lean / Six Sigma)

Exposure to / experience in the HR / Human Capital function will be an advantage

Exposure to Workday Human Resources / Human Capital Management or any ERP Or Cloud based Implementation

Experience in facilitating workshops with various levels of stakeholders to understand business strategy and objectives, elicit and document business, process and functional requirements and solutions

Must have process re-engineering experience, involved with assessing, designing and optimizing business processes through cutting edge technology and AI solutions

Knowledge of and experience in applying customer & design thinking methodologies, frameworks, tools and techniques

Knowledge of and experience in applying formal business process engineering and business analysis methodologies, frameworks, tools and techniques

Application of consulting, project management and change management techniques, tools, and frameworks on process optimization

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Engineer • Johannesburg, Gauteng, South Africa

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